Raffle has given the citizens in our municipality a much easier and direct way to search for all the information they need to stay on top.
The insights given show the needs and expectations of our online visitors. Furthermore, we have easy access to configuring the Search tools to meet self-service expectations.
Our Customer Agents saves a great deal of time getting the answers from Raffle instantly. It connects the company knowledge closer to our employees in the customer's context.
With Raffle's Campaign module we can promote important relevant messages to our customers within the search results and control the inflow of questions even in peak times.
Raffles Workplace Search keeps on developing real quick and configurations are usually easy to make.
The 'click to copy' function in Workplace Search is broadly used by our Customer Agents to save time answering the many customer inquiries coming through LIVE chat all day.