Back to Use Cases

Learn how Raffle helped Telmore in reducing incoming traffic

See how Raffle saves Telmore 600 hours monthly by eliminating calls by answering 75% of customer inquiries with Raffle Site Search.

Situation

Telmore needed a powerful tool that could help eliminate a large portion of their customer service inquiries.

Solution

Raffle was implemented on their webpage within a few weeks.

Impact

Thousands of customers use Raffle every week. Of those, 75% find the answers they are searching for each time. Since Raffle saves them over 600 hours per month by eliminating the questions for which customers can find answers themselves, Telmore has experienced a major reduction in incoming traffic.