Papers

All content

Clear All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
November 29, 2023

Chatbot vs Conversational AI: What Are 5 Differences?

Hint: The answers follow from the wording of the two terms
Read more
October 17, 2023

The Future of AI - Webinar

What does the future of AI hold - and what does it mean for businesses?
Read more
October 5, 2023

Raffle Chat answers in many languages

Watch Raffle Chat answer a question in many different languages.
Read more
October 5, 2023

Raffle Chat on Krifa

See how Raffle Chat works on Krifa's website. Visit their website: www.krifa.dk to try it for yourself!
Read more
September 15, 2023

CX stats for 2023

What are the most important CX statistics in 2023?
Read more
September 12, 2023

Raffle Search and Chat - new design and functionality

See the new design of our widgets and get a sneak peek at how Raffle Chat works!
Read more
September 8, 2023

Breakfast with generative AI - keynote from our Founders

On the 7th September we hosted a breakfast event at our office in Copenhagen.
Read more
September 5, 2023

Can’t Stop Your Customer Support Agents from Quitting? Instant Answers Can Help.

Instant answers to any question with 24/7 AI chat are your solution to customer satisfaction and service availability woes.
Read more
September 4, 2023

11 Ways Generative AI Can Expedite the Onboarding Process in Customer Service

Transform your workers into lean, mean customer-centric machines through… AI-powered employee onboarding?
Read more
August 24, 2023

What is Site Search and Why You Need It on Your Website

When considering user expectations and search technology, the standards for performance and speed have largely been established by industry
Read more
July 11, 2023

5 Signs Your Website Search Is Decreasing Customer Satisfaction

Discover how improving your website's search function can make a significant impact.
Read more
June 22, 2023

Customer Service Trends in 2023: Enhancing Experiences and Building Brands

In 2023, several key trends are shaping the customer service landscape, presenting both challenges and opportunities.
Read more
June 15, 2023

Webinar: Making AI Sustainable

Watch the webinar recording with Rasmus Crüger Sørup, CTO of raffle.ai, and Suzanne Lauritzen, Raffle CEO, and co-founder.
Read more
May 31, 2023

Profil Rejser on Raffle

Profil Rejser has inspired Danes with exceptional global travel experiences specializing in tailor-made holidays, cruises, and business trav
Read more
May 16, 2023

Raffle Chat Product Launch

RaffleChat Product Launch event in Copenhagen, signalling the official unveiling of our exciting new product to our valued customers.
Read more
May 15, 2023

Webinar: With Great AI Powers comes Great Danger

Webinar: With Great AI Powers comes Great Danger.
Read more
March 22, 2023

Blue Water Shipping on Raffle

Learn how easy it was for Blue Water Shipping to implement Raffle's AI-powered search engine onto their website.
Read more
March 20, 2023

Horesta on Raffle

Learn how Raffle's AI-powered search engine has improved HORESTA's customers' experience on its website.
Read more
March 14, 2023

om | nieuwe energie on Raffle

Learn how Raffle's intuitive search engine has improved one of our valued clients, om | nieuwe energie.
Read more
December 9, 2022

Websites with and without Raffle

We ran a scrape of the content on public websites and started searching with Raffle out-of-the-box on top of this scrape
Read more
November 8, 2022

Do Customers Care about Self-Service Really?

Customers want self-service options that are smarter, faster, and more convenient, but often businesses are not meeting these demands.
Read more
November 4, 2022

Unlock the Productivity of Your Employees: Get back to real work

Raffle provides a turnkey solution for unlocking employee productivity by giving employees greater access to information.
Read more
October 21, 2022

Why the Onboarding Process is Broken

Raffle Workplace Search offers a seamless search experience of the company's knowledge database, key for a good onboarding experience.
Read more
October 11, 2022

E.on on Raffle

Hear from Nora, from Energy company E.on, how using Raffle not only saves time but also helps with onboarding.
Read more
October 10, 2022

Visma Economic on Raffle

Hear from Jesper, Knowledge Manager in Technology company Visma, how his colleagues can't live without Raffle.
Read more
October 9, 2022

Frederiksberg Forsyning on Raffle

Hear from Kristian E. Beyer at Energy company Frederiksberg Forsyning, how Raffle Site Search took the guessing out of customer service.
Read more
October 8, 2022

Dansk Magisterforening on Raffle

Dansk Magisterforening is an academic trade union with over 68,000 humanities, natural sciences, and social science bachelors, masters, and
Read more
January 8, 2022

How to manage a remote customer service team

Here are some tips and tricks on how to improve the remote work experience and deliver excellent customer service.
Read more
November 18, 2021

Deep learning for search

Listen to Ole talk about the latest methods and how Raffle uses these techniques to create its advanced search.
Read more
September 28, 2021

Danish startup is building a search engine with BERT

Why BERT? See why Raffle adopted the language model BERT to create our advanced search.
Read more
September 27, 2021

The vast potential of AI

Hear about the challenges of Raffle presented by its founders as they discover the vast potential of AI for employees and customers.
Read more
September 19, 2021

Here is the future of conversational AI

Unearth the future of conversational AI and how Raffle places itself in AI history.
Read more
September 2, 2021

Open source makes it easier to use deep learning

Read more on how open source increases the ease of using deep learning and how Raffle has built on this technology.
Read more
March 8, 2021

The future of conversational AI

Find out what the future of conversational AI has to offer and how Raffle plans to be a part of technological innovation.
Read more
March 4, 2021

7 reasons why you should offer 24/7 customer service

Here’s why the salaryman work ethic is important for 24/7 customer support, how AI can help, and what next steps you can take.
Read more
March 4, 2021

5 ways to help your agents with Artificial Intelligence (AI)

Uncover the benefits AI technology can have for employee productivity and customer service in this post.
Read more
March 4, 2021

Understanding: The key to Danish life... and business

Denmark is known as progressive, leading the way in green innovations, quality of life, and opportunities! See how Raffle seizes it all.
Read more
January 20, 2021

Webinar: How ViaBill prepare for Black Friday

Watch the webinar and learn how ViaBill uses Raffle to cope with busy times as Black Friday rolls into full swing.
Read more
January 20, 2021

A day in the life of a Data Scientist

Come spend day with a Raffle Data Scientist to understand the job description and Raffle operations.
Read more
January 8, 2021

It's hard work having a traditional chatbot

Discover why chatbots are yesterday's news in our video.
Read more
January 8, 2021

Deflection vs self-service explained

Why is it better to empower your customers with self-service rather than "deflect" them away from contacting you? Find out more here.
Read more
January 8, 2021

Think outside the chat box: Show your customers, don't tell them

Chatbots are bad customer service as customers are forced to go through a decision tree-based conversation- discover how Raffle is better.
Read more
January 8, 2021

Onboarding is easy with Raffle

Find out how easy it is to deploy Raffle's advanced search in this video.
Read more
January 8, 2021

Webinar: Deflection vs Self-service i kundeservice [In Danish]

Get an insight into the technical aspect of the raffle search engine and learn why this is a better way to empower your customers.
Read more
January 8, 2021

What AI can and can’t (yet) do for businesses

AI is reshaping how companies do business by developing computer systems to be able to perform tasks that usually demand human intelligence.
Read more
January 8, 2021

How language modelling has changed NLP

This is the first of a series of four posts about the technology behind Raffle products, the future of AI, and NLP.
Read more
January 8, 2021

Webinar: AI and its role in business

Watch a discussion between Raffles CEO and CRO about recent megatrends in AI and opportunities for companies to expand their competencies.
Read more
January 8, 2021

14 stats that prove the importance of self-service technology in customer service

These statistics stress the importance of self-service in the digital customer experience, Raffle Site Search uses AI to make this possible.
Read more
January 8, 2021

Why 2021 was the year chatbots technology changed forever

Why do chatbots not work? They are fake conversations with no real solutions, while Raffle delivers quick and accurate solutions.
Read more
January 8, 2021

The complete artificial intelligence in customer service glossary

Learn the evolution of AI from a symbolic algorithm to a machine that can mimic human intelligence.
Read more
January 8, 2021

AI search startup secures millions in investment

View CEO Suzanne Laurizten's interview with the Danish newspaper Børsen regarding Raffle's advanced search.
Read more
January 8, 2021

How we use open source deep learning models

Discover Raffle's deep learning framework and models to create our unique AI algorithms that are the core of our products.
Read more
January 8, 2021

6 things to do before you hire more customer support staff ‍

Raffle presents 6 solutions that are efficient and cost-effective ways to solve many of your customer service challenges.
Read more
January 8, 2021

Raffle is data-driven about AI

We believe in a data-driven approach to train data instead of defining rules allowing for an advanced search. See how!
Read more
January 8, 2021

Our AIaaS solution for customer service agents just upgraded

Read about how Raffle employees have contributed to an AI-powered customer service tool that’s easy to use and looks nice too!
Read more
January 8, 2021

What will become of traditional chatbots?

Traditional chatbots were all the rage a few years ago, yet they have major limitations. Let's examine the reasons why.
Read more
January 8, 2021

Raffles AI tools for customer support explained

How do we cover the whole customer cycle with our AI tools for customer support? It starts with a question and is explained in this video.
Read more
January 8, 2021

The science behind the Raffle-lution: Natural language search

What is NLP? Read more about natural language processing within Raffle and how the software understands contextual meaning from text.
Read more
April 16, 2020

What is a real AI company?

These days AI is an over-hyped buzzword, and not many people really know what AI actually is.
Read more
December 18, 2018

End-to-end information extraction from documents

The Attend, Copy, Parse architecture is a deep neural network model trained on end-to-end data, that bypasses the need for word-level labels
Read more
November 21, 2017

Recurrent Relational Networks for Complex Relational Reasoning

Learn more about recurrent relational networks to train AI to mimic human behaviors.
Read more
April 3, 2017

Semi-supervised generation with cluster-aware generative models

Deep generative models trained with large amounts of unlabelled data have proven to be powerful within the domain of unsupervised learning.
Read more
January 1, 2017

Hash embeddings for efficient word representations

Learn more about hash embeddings, an efficient method for representing words in a continuous vector form.
Read more
January 1, 2017

A disentangled recognition and nonlinear dynamics model for Unsupervised Learning

Dive into the conversation around unsupervised learning and its impact within Raffle to understand our unique structure.
Read more
October 20, 2016

Neural machine translation with characters and hierarchical encoding

We propose a Neural Machine Translation model with a hierarchical char2word encoder that takes individual characters as input and output.
Read more
February 17, 2016

Auxiliary deep generative models

Deep generative models have recently achieved state-of-the-art performance in unsupervised and semi-supervised learning.
Read more
December 31, 2015

Autoencoding beyond pixels using a learned similarity metric

We present an autoencoder that leverages learned representations to better measure similarities in data space.
Read more
Don't miss any update!
SOC2 badge