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Article
November 29, 2023
Chatbot vs Conversational AI: What Are 5 Differences?
Hint: The answers follow from the wording of the two terms
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Video
October 17, 2023
The Future of AI - Webinar
What does the future of AI hold - and what does it mean for businesses?
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Video
October 5, 2023
Raffle Chat answers in many languages
Watch Raffle Chat answer a question in many different languages.
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Video
October 5, 2023
Raffle Chat on Krifa
See how Raffle Chat works on Krifa's website. Visit their website: www.krifa.dk to try it for yourself!
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Article
September 15, 2023
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Video
September 12, 2023
Raffle Search and Chat - new design and functionality
See the new design of our widgets and get a sneak peek at how Raffle Chat works!
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Video
September 8, 2023
Breakfast with generative AI - keynote from our Founders
On the 7th September we hosted a breakfast event at our office in Copenhagen.
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Article
September 5, 2023
Can’t Stop Your Customer Support Agents from Quitting? Instant Answers Can Help.
Instant answers to any question with 24/7 AI chat are your solution to customer satisfaction and service availability woes.
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Article
September 4, 2023
11 Ways Generative AI Can Expedite the Onboarding Process in Customer Service
Transform your workers into lean, mean customer-centric machines through… AI-powered employee onboarding?
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Article
August 24, 2023
What is Site Search and Why You Need It on Your Website
When considering user expectations and search technology, the standards for performance and speed have largely been established by industry
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Article
July 11, 2023
5 Signs Your Website Search Is Decreasing Customer Satisfaction
Discover how improving your website's search function can make a significant impact.
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Article
June 22, 2023
Customer Service Trends in 2023: Enhancing Experiences and Building Brands
In 2023, several key trends are shaping the customer service landscape, presenting both challenges and opportunities.
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Video
June 15, 2023
Webinar: Making AI Sustainable
Watch the webinar recording with Rasmus Crüger Sørup, CTO of raffle.ai, and Suzanne Lauritzen, Raffle CEO, and co-founder.
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Story
May 31, 2023
Profil Rejser on Raffle
Profil Rejser has inspired Danes with exceptional global travel experiences specializing in tailor-made holidays, cruises, and business trav
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Video
May 16, 2023
Raffle Chat Product Launch
RaffleChat Product Launch event in Copenhagen, signalling the official unveiling of our exciting new product to our valued customers.
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Video
May 15, 2023
Webinar: With Great AI Powers comes Great Danger
Webinar: With Great AI Powers comes Great Danger.
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Story
March 22, 2023
Blue Water Shipping on Raffle
Learn how easy it was for Blue Water Shipping to implement Raffle's AI-powered search engine onto their website.
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Story
March 20, 2023
Horesta on Raffle
Learn how Raffle's AI-powered search engine has improved HORESTA's customers' experience on its website.
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Story
March 14, 2023
om | nieuwe energie on Raffle
Learn how Raffle's intuitive search engine has improved one of our valued clients, om | nieuwe energie.
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Video
December 9, 2022
Websites with and without Raffle
We ran a scrape of the content on public websites and started searching with Raffle out-of-the-box on top of this scrape
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Article
November 8, 2022
Do Customers Care about Self-Service Really?
Customers want self-service options that are smarter, faster, and more convenient, but often businesses are not meeting these demands.
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Article
November 4, 2022
Unlock the Productivity of Your Employees: Get back to real work
Raffle provides a turnkey solution for unlocking employee productivity by giving employees greater access to information.
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Article
October 21, 2022
Why the Onboarding Process is Broken
Raffle Workplace Search offers a seamless search experience of the company's knowledge database, key for a good onboarding experience.
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Story
October 11, 2022
E.on on Raffle
Hear from Nora, from Energy company E.on, how using Raffle not only saves time but also helps with onboarding.
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Story
October 10, 2022
Visma Economic on Raffle
Hear from Jesper, Knowledge Manager in Technology company Visma, how his colleagues can't live without Raffle.
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Story
October 9, 2022
Frederiksberg Forsyning on Raffle
Hear from Kristian E. Beyer at Energy company Frederiksberg Forsyning, how Raffle Site Search took the guessing out of customer service.
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Story
October 8, 2022
Dansk Magisterforening on Raffle
Dansk Magisterforening is an academic trade union with over 68,000 humanities, natural sciences, and social science bachelors, masters, and
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Article
January 8, 2022
How to manage a remote customer service team
Here are some tips and tricks on how to improve the remote work experience and deliver excellent customer service.
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Video
November 18, 2021
Deep learning for search
Listen to Ole talk about the latest methods and how Raffle uses these techniques to create its advanced search.
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Product
September 28, 2021
Danish startup is building a search engine with BERT
Why BERT? See why Raffle adopted the language model BERT to create our advanced search.
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Video
September 27, 2021
The vast potential of AI
Hear about the challenges of Raffle presented by its founders as they discover the vast potential of AI for employees and customers.
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Article
September 19, 2021
Here is the future of conversational AI
Unearth the future of conversational AI and how Raffle places itself in AI history.
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Article
September 2, 2021
Open source makes it easier to use deep learning
Read more on how open source increases the ease of using deep learning and how Raffle has built on this technology.
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Article
March 8, 2021
The future of conversational AI
Find out what the future of conversational AI has to offer and how Raffle plans to be a part of technological innovation.
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Article
March 4, 2021
7 reasons why you should offer 24/7 customer service
Here’s why the salaryman work ethic is important for 24/7 customer support, how AI can help, and what next steps you can take.
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Article
March 4, 2021
5 ways to help your agents with Artificial Intelligence (AI)
Uncover the benefits AI technology can have for employee productivity and customer service in this post.
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Article
March 4, 2021
Understanding: The key to Danish life... and business
Denmark is known as progressive, leading the way in green innovations, quality of life, and opportunities! See how Raffle seizes it all.
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Video
January 20, 2021
Webinar: How ViaBill prepare for Black Friday
Watch the webinar and learn how ViaBill uses Raffle to cope with busy times as Black Friday rolls into full swing.
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Article
January 20, 2021
A day in the life of a Data Scientist
Come spend day with a Raffle Data Scientist to understand the job description and Raffle operations.
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Video
January 8, 2021
It's hard work having a traditional chatbot
Discover why chatbots are yesterday's news in our video.
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Video
January 8, 2021
Deflection vs self-service explained
Why is it better to empower your customers with self-service rather than "deflect" them away from contacting you? Find out more here.
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Video
January 8, 2021
Think outside the chat box: Show your customers, don't tell them
Chatbots are bad customer service as customers are forced to go through a decision tree-based conversation- discover how Raffle is better.
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Video
January 8, 2021
Onboarding is easy with Raffle
Find out how easy it is to deploy Raffle's advanced search in this video.
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Video
January 8, 2021
Webinar: Deflection vs Self-service i kundeservice [In Danish]
Get an insight into the technical aspect of the raffle search engine and learn why this is a better way to empower your customers.
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Article
January 8, 2021
What AI can and can’t (yet) do for businesses
AI is reshaping how companies do business by developing computer systems to be able to perform tasks that usually demand human intelligence.
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Article
January 8, 2021
How language modelling has changed NLP
This is the first of a series of four posts about the technology behind Raffle products, the future of AI, and NLP.
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Video
January 8, 2021
Webinar: AI and its role in business
Watch a discussion between Raffles CEO and CRO about recent megatrends in AI and opportunities for companies to expand their competencies.
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Article
January 8, 2021
14 stats that prove the importance of self-service technology in customer service
These statistics stress the importance of self-service in the digital customer experience, Raffle Site Search uses AI to make this possible.
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Article
January 8, 2021
Why 2021 was the year chatbots technology changed forever
Why do chatbots not work? They are fake conversations with no real solutions, while Raffle delivers quick and accurate solutions.
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Article
January 8, 2021
The complete artificial intelligence in customer service glossary
Learn the evolution of AI from a symbolic algorithm to a machine that can mimic human intelligence.
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Product
January 8, 2021
AI search startup secures millions in investment
View CEO Suzanne Laurizten's interview with the Danish newspaper Børsen regarding Raffle's advanced search.
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Article
January 8, 2021
How we use open source deep learning models
Discover Raffle's deep learning framework and models to create our unique AI algorithms that are the core of our products.
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Article
January 8, 2021
6 things to do before you hire more customer support staff
Raffle presents 6 solutions that are efficient and cost-effective ways to solve many of your customer service challenges.
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Product
January 8, 2021
Raffle is data-driven about AI
We believe in a data-driven approach to train data instead of defining rules allowing for an advanced search. See how!
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Product
January 8, 2021
Our AIaaS solution for customer service agents just upgraded
Read about how Raffle employees have contributed to an AI-powered customer service tool that’s easy to use and looks nice too!
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Article
January 8, 2021
What will become of traditional chatbots?
Traditional chatbots were all the rage a few years ago, yet they have major limitations. Let's examine the reasons why.
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Product
January 8, 2021
Raffles AI tools for customer support explained
How do we cover the whole customer cycle with our AI tools for customer support? It starts with a question and is explained in this video.
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Product
January 8, 2021
The science behind the Raffle-lution: Natural language search
What is NLP? Read more about natural language processing within Raffle and how the software understands contextual meaning from text.
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Article
April 16, 2020
What is a real AI company?
These days AI is an over-hyped buzzword, and not many people really know what AI actually is.
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Article
December 18, 2018
End-to-end information extraction from documents
The Attend, Copy, Parse architecture is a deep neural network model trained on end-to-end data, that bypasses the need for word-level labels
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Article
November 21, 2017
Recurrent Relational Networks for Complex Relational Reasoning
Learn more about recurrent relational networks to train AI to mimic human behaviors.
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Article
April 3, 2017
Semi-supervised generation with cluster-aware generative models
Deep generative models trained with large amounts of unlabelled data have proven to be powerful within the domain of unsupervised learning.
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Article
January 1, 2017
Hash embeddings for efficient word representations
Learn more about hash embeddings, an efficient method for representing words in a continuous vector form.
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Article
January 1, 2017
A disentangled recognition and nonlinear dynamics model for Unsupervised Learning
Dive into the conversation around unsupervised learning and its impact within Raffle to understand our unique structure.
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Article
October 20, 2016
Neural machine translation with characters and hierarchical encoding
We propose a Neural Machine Translation model with a hierarchical char2word encoder that takes individual characters as input and output.
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Article
February 17, 2016
Auxiliary deep generative models
Deep generative models have recently achieved state-of-the-art performance in unsupervised and semi-supervised learning.
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Article
December 31, 2015
Autoencoding beyond pixels using a learned similarity metric
We present an autoencoder that leverages learned representations to better measure similarities in data space.
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