Founded in 1987, Quooker manufactures faucets that can boil water, filter water, and much more. Quooker is a family firm headquartered in the Netherlands, but spans across thirteen different countries with over 400 employees.
A poor search can hold you back.
Quookers search, like many search engines, was a traditional search that does not utilize advanced technologies to make customer searches faster, more accurate, and does not gather insight into customers. Old search engines slow down operations leading to inefficiencies as employees answered customer inquiries, managed, and maintained data and content. A poor search results in wasted time, money, and reduces customer conversion. Quooker recognized this issue and wanted to solve the problem for their customers in order to deliver world class service to match their products.
Increase Resolution, Decrease Customer Churn.
While looking for solutions, Quooker found Raffle, a search engine powered by AI technologies to find solutions quickly and accurately after every search. After an easy implementation of Raffle onto their Danish website with the Raffle launcher function, Quooker quickly saw their resolution increase to 76%. Customers are to use their own words to search for solutions quickly and easily on their site without the additional need of a customer service call. On average over 500 customer questions are searched monthly on Quookers website, and Raffle is able to provide accurate answers and solutions to each. This allows employees to relocate time to analyzing future customer needs and produce content for customers that is relevant compared to Trending Questions from Insights on the Raffle Platform.
Raffle is more than a search.
Quooker chose Raffle due to the advanced search offering customers fast and accurate solutions, yet also due to Raffle Advanced Insight. Raffle Advanced Insight provides vital knowledge about employee productivity, and customer interactions on the site. You can see the most common or trending questions asked by customers showing what they are truly most interested in learning or finding on your site. Trending questions help generate content ideas for what customers are looking for and acquiring future customers. Additionally, Raffle knowledge gaps can help predict the future giving insight into the uncommon questions asked by customers allowing you to be ahead of the curve. With Raffle, Quooker has seen improvements on their site search as customer satisfaction has increased, and they have more insight into their customers allowing them to produce needed content, predict the future, and provide a superior service.
Do you want a Search that goes the extra mile? Book a Demo!