Profil Rejser, a renowned Danish travel company, has successfully implemented Raffle AI's advanced search solution to transform their website's search functionality. This integration has significantly improved their customer experience by providing valuable insights into user behaviour and what their customers are searching for.
Founded in 1982, Profil Rejser has inspired Danes with exceptional global travel experiences for over four decades. The company specialises in tailor-made holidays, cruises, and business travel, allowing customers to explore diverse cultures and natural wonders worldwide.
Before partnering with Raffle AI, Profil Rejser faced significant challenges with their website's search capabilities:
"Before we implemented Raffle, we had a sort of a default search engine implemented on our website, and it had its limitations; mostly it was not able to correct for spelling errors.".
Profil Rejser chose Raffle AI for its advanced search capabilities and ease of integration. The implementation process focused on:
The integration of Raffle AI's search solution has delivered several significant advantages:
Profil Rejser has observed positive outcomes from implementing Raffle AI:
Søren Tarding Rasmussen expressed high satisfaction with Raffle AI, stating,
"If I wanted to recommend Raffle, I would say probably nine to ten. I think we are only at the beginning of what the AI search is capable of."
Profil Rejser has significantly increased its digital presence and customer service capabilities using Raffle AI's search solution. The company now delivers exceptional digital experiences that match the quality of its travel offerings.
The partnership between Profil Rejser and Raffle AI demonstrates how innovative technology can transform customer experiences in the travel industry, setting a new standard for online travel services.