A pain points for union customers is the limited bargaining power they have compared to larger, non-unionized companies. Another one is the inflexibility of union contracts. Union customers may also experience pain points due to bureaucracy and red tape within the union organization. This can lead to delays in decision-making and a lack of responsiveness to the needs of union customers. Finally, union customers may feel that they have limited choice when it comes to selecting suppliers or vendors. This can be due to exclusive contracts between unions and certain companies, or because union customers are required to use unionized labor for certain services. This can limit the options available to union customers and prevent them from finding the best deals or most suitable products or services.
How Raffle solves your challenges
Be proactive with your members
Prevent problems from escalating by ensuring your members have easy access to your content to answer all their inquiries pertaining to their contracts, benefits, and concerns before they become major issues. This reduces the need for customers to contact customer service, saving you money and keeping them happy.
Learn more about your customers' interests and opinions with our Trending Questions, Trending Data and Behaviour Analytics tools that help you better understand what's most important to them, making it simpler for you to provide excellent service.
24 hours a day, 7 days a week
When it comes to your members, it’s important that they get what they need, when they need it; no matter the time. Ensure that your members have access to round-the-clock assistance for all of their questions and concerns with our 24/7 Website Search and Chatbot support.
Don’t make them wait
Ensure that your website can handle any amount of member traffic seamlessly, without delays or the need for long wait times, and increase member satisfaction instead.
Provide 24/7 Availability
Balancing work schedules in customer service for off-hour support can be a real mess, right? From numbers to matching volatile demand. Why not introduce sophisticated self service using Raffle.
Hear it from your peers
CA handle their customer inquiries through Raffle
"Raffle is a fantastic tool for maintaining dialogue with our members outside of our normal opening hours. The cooperation with Raffle is always a pleasure."