The implementation of Workplace Search was really quick, even though we have a complex login routine on our intranet. Raffle is really good at adapting to different environments.
With Raffle Workplace Search we instantly get the right search results on over half a million documents and in six different languages.
Our Customer Agents saves a great deal of time getting the answers from Raffle instantly. It connects the company knowledge closer to our employees in the customer's context.
The implementation was super easy and we were up and running in a very short time. Raffle just works immediately and answers 89% of our customer inquiries instantly."
Raffle is a fantastic tool for maintaining dialogue with our members outside of our normal opening hours. The cooperation with Raffle is always a pleasure, where we are with solutions that help maintaining good service to the members.
When something makes the inflow of questions peak we utilize Raffle Campaign, so our customers can get instant answers on the website. It's like turning of the water!
Raffle Site Search kept their promise of delivering instant accurate answers to our members 24/7, and more so.
Whenever we need help from Raffle they are always there. The availability and service level at Raffle is sky-high.
Raffle has given the citizens in our municipality a much easier and direct way to search for all the information they need to stay on top.