The implementation of Workplace Search was really quick, even though we have a complex login routine on our intranet. Raffle is really good at adapting to different environments.
With Raffle Workplace Search we instantly get the right search results on over half a million documents and in six different languages.
Our Customer Agents saves a great deal of time getting the answers from Raffle instantly. It connects the company knowledge closer to our employees in the customer's context.
The insights given show the needs and expectations of our online visitors. Furthermore, we have easy access to configuring the Search tools to meet self-service expectations.
It has been difficult to find a workable solution of knowledge base search until we came across Raffle.
The ability to find the right information instantly, not having to ask colleagues or reproducing documents that were just not searchable before, will save us a lot of time.
