With Raffle Site Search we now have a great search on our website that, besides getting used a lot, answers 89% of customer inquiries instantly.
It has been difficult to find a workable solution of knowledge base search until we came across Raffle.
It was a great onboarding process delivering on promise, clear expectations and understanding of our technical setup.
Our support team can feel a big change to the amount of incoming calls as our customers now resolves most of their queries on our website.
The 'click to copy' function in Workplace Search is broadly used by our Customer Agents to save time answering the many customer inquiries coming through LIVE chat all day.
With Raffle's Campaign module we can promote important relevant messages to our customers within the search results and control the inflow of questions even in peak times.