AI Chat Assistant
Raffle pre-trained AI model
250 pages
50 conversation/month
Top Security, Compliance and Privacy
Standard user Insights
Support Channels
Weekly Synchronisation
AI Chat Assistant
Raffle pre-trained AI model
500 - 20K pages
100 - 1K conversation/mo
Top Security, Compliance and Privacy
Standard user Insights
Support Channels
Weekly Synchronisation
Advanced AI Search
Your Custom AI model
20K - 30K pages
AI Chat Assistant
2K - 5K conversation/mo
Top Security, Compliance and Privacy
Standard user Insights
Support Channels
Model customisation
API access
Daily Synchronisation
Advanced AI Search
Your Custom AI model
Unlimited pages / GB
AI Chat Assistant
Unlimited conversation
Top compliance and privacy
Advanced AI Insights
Support Channels
Model customisation
API access
Continuous Synchronisation
The implementation was super easy and we were up and running in a very short time. Raffle just works immediately"
Digital Marketing Manager
@ E.on
Core Features
Essential
Pro
Scale
Enterprise
Included
-
Plan type
Free
Credits
Monthly
Annual
Annual
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Hosting Locations Availability
EU, UK, US
EU, UK, US
EU, UK, US
Global
Global
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Raffle Engine
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End to End AI Search
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NLP
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Deep Learning
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Crawler (any data)
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Prebuilt AI Widgets
Zero-shot ("out of the box") percentage correct answers in top 3.
Multi-language
What are the users asking about right now that they don't get answered because it is not in knowledge source.
Third-party Integrations
What are the users asking about right now that they don't get answered because it is not in knowledge source.
Search API unlimited
-
-
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Chat Conversations / month
50
100 - 1K
2K - 5K
Unlimited
Ultd.
Mean reciprocal rank of clicked answer (expert metric).
Pages
250
500 - 20K
20K - 30K
Ultd.
Unlimited
Train models on user feedback signals.
Indexes
Unlimited
Unlimited
Unlimited
Unlimited
Ultd.
Ultd.
Ultd.
Ultd.
Mean reciprocal rank of clicked answer (expert metric).
Data synchronization
Weekly
Weekly
Daily
Continously
Wkly
Wkly
Daily
Always
Mean reciprocal rank of clicked answer (expert metric).
Interactivity Limit
30 days
-
-
-
Mean reciprocal rank of clicked answer (expert metric).
Scaling Options
-
Extra Chat Sessions
-
-
Mean reciprocal rank of clicked answer (expert metric).
Extra Pages
-
-
What are the users asking about right now that they don't get answered because it is not in knowledge source.
Insights
-
Performance Summary
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Resolution Rates
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Popular Pages
-
-
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Advanced Insights
-
Trending Questions
-
-
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Content Gaps
-
-
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Features
-
Mobile app support
Mean reciprocal rank of clicked answer (expert metric).
Tone of voice (for Chat)
Tools to remove and identify personal user information from knowledge sources and user input.
Top Questions
Tools to remove and identify personal user information from knowledge sources and user input.
Support Channels
(*) Raffle's deep learning solution is memory intensive but accurate. (**) Traditional information retrieval is available for large knowledge sources.
Live Chat Integration
-
-
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Instant Answers (banners)
-
-
Tools to remove and identify personal user information from knowledge sources and user input.
Autocomplete
-
-
Mean reciprocal rank of clicked answer (expert metric).
Rules Engine
-
-
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Search in Videos & Speech
-
-
-
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Generative Summary
-
-
-
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API
-
Search API
-
-
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Insights API
-
-
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BI system API
-
-
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Security and Compliance
-
New GDPR tools
Search using keywords.
HIPAA
Designed to search with natural language sentences.
GDPR
Designed to search with natural language sentences.
Free Support
Designed to search with natural language sentences.
SOC2 & ISO
What languages can you search in. Advanced deep learning models work better when they are language-specific. New languages will be included according to customer needs. Standard information retrieval is language agnostic.
Included
User Interfaces
Have the flexibility to add as many widgets as you like, and the ability to activate up to 10 widgets at your discretion based on your plan
Data
Our search engine can scrape a vast amount of data on your system, depending on your plan, with a range of 500 pages to 20GBs
Languages
Our language model is able to support and adapt to any language used on your system. Depending on your plan you can have up to 5 included languages
Integrations
Raffle can be connected to any system or database. It supports files in any format and is easily integrated with existing systems
Synchronisation
To ensure the most up-to-date and accurate search Raffle scrapes your data and updates your search results on a daily or weekly basis, depending on your plan
Insights
Read more about Insights
Performance Summary
See how well Raffle’s engine is meeting the needs of your users, and the value in savings it generates in terms of both cost and time
Resolution Rates
Acquire the capability to establish evaluation standards, set ranking criteria and boost/elevate chosen content.
Popular Pages
Identify which pages are most popular among your users, allowing you to optimize and improve your website's or system’s performance
Trending Questions
Find out what's most popular and trending in any time frame you choose, to get a better understanding of your target audience
Content Gaps
Find out where your content is missing, so you can address it by creating new relevant materials to fill those gaps
Features
Discover all the Features
Autocomplete
Offer your users question suggestions as they are typing - and base them on the most commonly asked questions for exceptional customer experience
Generative Summary
Provide a clear and direct easy-to-understand summary of your content using the latest AI technology to format it for your target audience
Support Channels
Our Support channels can be set up to accommodate phone numbers, addresses, live chat or forms, and more from the Search or Result pages
Multi-language
Our add-on feature allows you to expand the language capacity of your engine by adding as many languages as you need
Instant Answers (banners)
Easily flag crucial information and provide temporary answers during unexpected events with our Banners, until permanent solutions can be implemented
Top Questions
Improve your customer support by pinning the most popular topics on your search tool, enabling you to provide answers to commonly asked questions quickly
Live chat integration
Incorporate live chat functionality to enhance communication and provide immediate assistance for your customer service department
Search in Video & Speech
Extract information from video and audio sources with specific keywords or phrases within multimedia sources and retrieve relevant results
Rules Engine
Acquire the capability to establish evaluation standards, set ranking criteria and boost/elevate chosen content
API
API for Raffle Search
User-friendly API that offers auto-complete, real-time indexing, analytics and is scalable for web and mobile apps with natural search query writing
API for Raffle Insights
Tracks external events for analytics, such as support contacts and website visitors, to provide insights on traffic and statistics
APi for Business Intelligence Systems
Integrate tools like Google Analytics with other BI systems to improve data analysis and provide a better understanding of business performance
End-user privacy is fundamental
Ensuring the confidentiality and security of your personal information is a top priority for us.
SOC 2
Compliant to the System and Organization Controls type 2
Data Processing
Agreement for the privacy of sensitive data from companies
GDPR
Compliant to the EU regulation on information privacy
HIPAA
Compliant to the HIPAA federal low to operate in USA
