"The implementation was super easy and we were up and running in a very short time. Raffle just works immediately"
Hanne Thorsgaard
Digital Marketing Manager @ E.on.
Core Features
Build
Live
Scale
Expand
Included in the plan
-
Plan type
Free
Credits
Consumption
Annual
Annual
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Hosting Locations Availability
EU, UK, US
EU, UK, US
EU, UK, US
Global
Global
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Raffle Engine
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End to End AI Search
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NLP
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Deep Learning
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Crawler (any data)
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Search API unlimited
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Prebuilt AI Widgets
Zero-shot ("out of the box") percentage correct answers in top 3.
Multi-language
What are the users asking about right now that they don't get answered because it is not in knowledge source.
Third-party Standard Integrations
What are the users asking about right now that they don't get answered because it is not in knowledge source.
Searches Limit
100
n/a
20,000
Unlimited
Ultd.
Mean reciprocal rank of clicked answer (expert metric).
Chat Session Limit
50
n/a
20,000
Unlimited
Ultd.
Mean reciprocal rank of clicked answer (expert metric).
Data (GB)
1
10
20
100+
Train models on user feedback signals.
Indexes
Unlimited
Unlimited
Unlimited
Unlimited
Ultd.
Ultd.
Ultd.
Ultd.
Mean reciprocal rank of clicked answer (expert metric).
Data synchronization
-
Weekly
Daily
Consistent
Wkly
Wkly
Daily
Always
Mean reciprocal rank of clicked answer (expert metric).
Interactivity Limit
30 days
-
-
-
Mean reciprocal rank of clicked answer (expert metric).
Scaling Options
-
Extra Searches
-
-
Mean reciprocal rank of clicked answer (expert metric).
Extra Chat Sessions
-
-
Mean reciprocal rank of clicked answer (expert metric).
Extra Data
-
-
What are the users asking about right now that they don't get answered because it is not in knowledge source.
Third-party Custom Integrations
-
Contact
Contact
Contact
What are the users asking about right now that they don't get answered because it is not in knowledge source.
Insights
-
Performance Summary
-
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Resolution Rates
-
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Popular Pages
-
Contact
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Advanced Insights
-
Trending Questions
-
Contact
Contact
Comment: This probably requires specific competitor pages to list in a meaningful way?
Content Gaps
-
Contact
Contact
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Features
-
Autocomplete
Mean reciprocal rank of clicked answer (expert metric).
Mobile app support
Mean reciprocal rank of clicked answer (expert metric).
Instant Answers (banners)
Tools to remove and identify personal user information from knowledge sources and user input.
Top Questions
Tools to remove and identify personal user information from knowledge sources and user input.
Support Channels
(*) Raffle's deep learning solution is memory intensive but accurate. (**) Traditional information retrieval is available for large knowledge sources.
Live Chat Integration
Contact
Contact
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Rules Engine
-
-
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Search in Videos & Speech
-
-
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Generative Summary
-
Contact
Contact
Contact
Comment: This probably requires specific competitor pages to list in a meaningful way?
Tone of voice (for Chat)
-
-
-
-
Tools to remove and identify personal user information from knowledge sources and user input.
API
-
Search API
-
Comment: This probably requires specific competitor pages to list in a meaningful way?
Insights API
-
Comment: This probably requires specific competitor pages to list in a meaningful way?
BI system API
-
Comment: This probably requires specific competitor pages to list in a meaningful way?
Security and Compliance
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New GDPR tools
Search using keywords.
HIPAA
Designed to search with natural language sentences.
GDPR
Designed to search with natural language sentences.
Free Support
Designed to search with natural language sentences.
SOC2 & ISO
What languages can you search in. Advanced deep learning models work better when they are language-specific. New languages will be included according to customer needs. Standard information retrieval is language agnostic.
Included
Widgets
Have the flexibility to add as many widgets as you like, and the ability to activate up to 10 widgets at your discretion based on your plan
Data
Our search engine can scrape a vast amount of data on your system, depending on your plan, with a range of 500 pages to 20GBs
Languages
Our language model is able to support and adapt to any language used on your system. Depending on your plan you can have up to 5 included languages
Integrations
Raffle can be connected to any system or database. It supports files in any format and is easily integrated with existing systems
Synchronisation
To ensure the most up-to-date and accurate search Raffle scrapes your data and updates your search results on a daily or weekly basis, depending on your plan
Scaling Options
Extra Active Widgets
With our Extra Active Widgets add-on, you can increase the number of live widgets on your page or system to more than your current plan
More Data
With this add-on feature you are able to increase your search engine's scraping capacity beyond your current plan
More Integrations
Add more connectors with our add-on feature to increase the number of systems or databases Raffle connects to, exceeding what your current plan allows
Insights
Read more about Insights
Performance Summary
See how well Raffle’s engine is meeting the needs of your users, and the value in savings it generates in terms of both cost and time
Resolution Rates
Acquire the capability to establish evaluation standards, set ranking criteria and boost/elevate chosen content.
Popular Pages
Identify which pages are most popular among your users, allowing you to optimize and improve your website's or system’s performance
Trending Questions
Find out what's most popular and trending in any time frame you choose, to get a better understanding of your target audience
Content Gaps
Find out where your content is missing, so you can address it by creating new relevant materials to fill those gaps
Features
Discover all the Features
Autocomplete
Offer your users question suggestions as they are typing - and base them on the most commonly asked questions for exceptional customer experience
Generative Summary
Provide a clear and direct easy-to-understand summary of your content using the latest AI technology to format it for your target audience
Support Channels
Our Support channels can be set up to accommodate phone numbers, addresses, live chat or forms, and more from the Search or Result pages
Multi-language
Our add-on feature allows you to expand the language capacity of your engine by adding as many languages as you need
Instant Answers (banners)
Easily flag crucial information and provide temporary answers during unexpected events with our Banners, until permanent solutions can be implemented
Top Questions
Improve your customer support by pinning the most popular topics on your search tool, enabling you to provide answers to commonly asked questions quickly
Live chat integration
Incorporate live chat functionality to enhance communication and provide immediate assistance for your customer service department
Search in Video & Speech
Extract information from video and audio sources with specific keywords or phrases within multimedia sources and retrieve relevant results
Rules Engine
Acquire the capability to establish evaluation standards, set ranking criteria and boost/elevate chosen content
API
API for Raffle Search
User-friendly API that offers auto-complete, real-time indexing, analytics and is scalable for web and mobile apps with natural search query writing
API for Raffle Insights
Tracks external events for analytics, such as support contacts and website visitors, to provide insights on traffic and statistics
APi for Business Intelligence Systems
Integrate tools like Google Analytics with other BI systems to improve data analysis and provide a better understanding of business performance
End-user privacy is fundamental
Ensuring the confidentiality and security of your personal information is a top priority for us.
SOC 2
Compliant to the System and Organization Controls type 2
Data Processing
Agreement for the privacy of sensitive data from companies
GDPR
Compliant to the EU regulation on information privacy
HIPAA
Compliant to the HIPAA federal low to operate in USA
