Raffle Search Insights

Gather relevant insights into customer behavior to optimize service delivery.

Understand Raffle Search Insights

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Behavior Analytics

Raffle Insights offers behavior analytics to help you understand your customers and employees better. Our analytics provide an all-time summary of session traffic, an overview of routed support flow, and information on when and why customer support is contacted. This data can help you make data-driven decisions and can also show the savings facilitated by Raffle.

"Insights show visitor needs/expectations.
We can easily configure Search tools for self-service."

Benjamin D.,

Digital Manager at Krifa

Resolution Rates

Raffle Insights tracks how well and how fast customer issues are being resolved. We look at how many problems were solved and how long it took to solve them. You can see if customers are getting help quickly and if there are any issues with the process. This can help you improve customer service and to fix problems.

Knowledge Gaps

Sometimes, people search for things that you don't have information on just yet. Our Knowledge Gap tool uses an algorithm to identify and cluster topics, allowing you to identify knowledge gaps and create short-form banner solutions to better serve your customers and employees in real time.

Popular Pages

With our Popular Pages feature, you can easily keep track of which pages are getting the most visits from your users. This helps you identify valuable content and prioritize important areas to enhance user engagement and optimize their experience.

Support Channels

With our Support Channels feature, you can effortlessly track the number of customers being routed to your customer service, team while also gaining insights into their preferred communication channels. Learn more about this feature and its benefits here:

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