WHO WE ARE

Security & Compliance

Do not settle for less. At Raffle, we ensure your data is secure and private, allowing you to rest assured.

Raffle Security

At Raffle, we take security and transparency seriously. We take multiple security measures to protect both our platform and those who use it. 

Any questions or comments relating to Raffle security can be submitted to security@raffle.ai

SOC 2

To prove our high commitment to strong security, availability, and privacy, we completed the SOC2 Type 2 certification which is your safety that Raffle continuously upholds the highest standards within these areas.We are very serious about security and display this through our certifications.

ISO

On top of SOC2 Type 2, we will be finalizing our ISO27001 certification 2022/23 displaying our commitment to the highest level of security as well as our commitment to our users. This is a process that is being certified by the International Organization of Standards which ensures that our processes, security, and quality are equal to the software as a service (SaaS) industry and the newest regulations.  

Robust cloud infrastructure hosted on Microsoft Azure

Built on Microsoft Azure cloud infrastructure we can ensure reliable uptime, and backups to restore data. Additionally, we use Azure Security Center to continuously maintain and update operations to ensure the highest degree of security. 

We protect data

We pride ourselves on our stable customer experience, which includes a streamlined security experience utilizing the best infrastructures available.

Two-factor Authentication and Safeguards

We have two-factor authorization built-in to all our services through Azure and GitHub. We stop any suspicious logins to protect our platform and your data from being accessed. 

Testing and updating our infrastructure

We have two-factor authorization built-in to all our services through Azure and GitHub. We stop any suspicious logins to protect our platform and your data from being accessed. 

Encrypting moving data

Firewalls protect our networks and traffic is encrypted with SSL. This means your data is protected and encrypted at every step of the way ensuring superior security. 

Raffle's Data Privacy Regulation Compliance

The data privacy regulatory environment is changing with new laws coming into effect, yet Raffle is on top of new regulations and laws, so you do not have to, ensuring compliance on all levels and across different countries. 

European Union General Data Protection Regulation (GDPR)

Since May 25th, 2018, the GDPR has increased regulation and use of European citizens' data, increasing the privacy and security of personal information. Raffle was founded in mid-2018, which is why Raffle has been fully compliant with GDPR among other standard privacy regulations from the very beginning and has never compromised. Raffle will make sure to safely guide you through what is needed. When relevant to the services Raffle provides, we enter into a Data Processing Agreement (DPA, to protect both parties) performed by leading European Law firm Kromann Reumert (the winner of the prize: Europe's best law firm, three years in a row). 

US HIPAA legislation

The United States of America Health Insurance Portability and Accountability Act of 1996 protects sensitive patient healthcare information from being disclosed without approval or knowledge of the patient. Since Raffle was founded in mid-2018 we have been dedicated to security and compliance without compromise. We are committed to being transparent and protecting our partners. 

Raffle GDPR and HIPAA compliant

With Raffle, your business practices are in line with the processes and safeguards utilized by the EU GDPR.

Raffle Privacy Policy

This Privacy Policy applies to any interactions with Raffle and describes how information about individuals may be collected, used, disclosed, transferred, stored, and otherwise processed by Raffle.

Raffle takes the protection of your personal data seriously and respects the need for privacy, collecting, and processing all under the applicable rules and regulations.

Any questions or comments relating to this Privacy Policy or Raffle collection and processing of personal data can be submitted to compliance@raffle.ai 

I. Personal Data Collected

You will always be informed in connection with the collection of your personal data. In connection with the submission of your data, it will always be stated whether the submission is voluntary or necessary for completing the desired action.

Your personal data is collected in one or several ways:
• When you use our website http://raffle.ai/
• When you sign up for our newsletter
• When you sign up for a free demo
• When you buy products from raffle.ai.

Raffle may collect personal data, for instance, your name, e-mail address, city and country of residence, personal identification number, IP address, product use, and credit card information.

If you use your name or email address in more than one of the above cases, your personal data will only be collected and registered in one place. This way your information is already stored when you visit us again, and you will not receive the same marketing material from Raffle more than once.

Purpose of Collecting and Processing your Personal Data
• Statistics, monitoring, and reports of usage
• Developments and improvements of products
• Completion of orders from Raffle
• Overview of purchase history
• Sign-ups for newsletter
• Sign-ups for free demos
• Send-outs of other marketing material
• Other marketing initiatives
• Store your personal preferences
• Administer your accounts

Please note that we will only use your personal data to send marketing material if you have given your explicit consent unless legislation allows us to contact you without your prior consent.

Raffle keeps statistics about which areas of the site our users' visit and which products the users prefer. This data does not contain personal data. Knowledge about the users’ use of the website is gained with help from the collected data. This information is used to improve the website. We do use data about how our users navigate, to understand better how our users interact with the goal of improving the website experience. Though we are able to see where people come from due to Google Analytics Metrics, we can not determine the induvals. Furthermore, we collect information about what products our users, as a unit, prefer. This information is also used to improve the website. We do not sell or otherwise disclose information about how our users navigate and use our website. We do not sell or disclose information about your purchase history to third parties.

II. Data Processing and Security

Raffle ensures that personal data is processed with respect and confidentiality per applicable rules and regulations. We do not collect and process personal data irrelevant for the purpose.Raffle has implemented technical and organizational security measures to ensure appropriate security of the personal data, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Furthermore, we have implemented internal procedures designed to meet our high-security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.

Who might Raffle share your personal data with?

To provide you with the best possible service, your personal data might be shared between Raffle, subsidiaries, and affiliates to the extent necessary to enable effective and personalized support, assistance, and sale.

Furthermore, your personal data might be disclosed to partners of Raffle who deliver services on behalf of Raffle (a so-called data processor), for example, send-outs of newsletters. These partners only process the personal data on behalf of Raffle for a specific purpose and per the instructions of Raffle.

Some data relating to your purchase of a product, including your name, address, which products you have purchased, etc., might be shared with your local reseller. In the case of a reorganization, full or partial sale of the company, any disclosure in such a connection will be in accordance with current legislation for the processing of personal data.

Your personal data will apart from the above-mentioned situations are not sold, shared, or otherwise distributed to third parties without your consent, except where Raffle is required to do so because of applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary for the support of any criminal or other legal investigation or proceeding here or abroad.

IV. Deletion of your personal data

Raffle will store your personal data as long as you have an active relationship with Raffle. We will delete your non-anonymized person-traceable data when we no longer need to process them concerning one or more of the purposes set out above in section III. However, the data may be processed and stored for a longer period in anonymized form.

V. Your rights

The applicable personal data protection rules give you (under certain conditions) several rights in relation to your personal information:

• the right to know what personal information we have registered about you (right of access)
• the right to correct incorrect, incomplete, or irrelevant personal data (right to rectification)
• the right to restrict the processing of your personal data (right to restriction)
• the right to object to specific processing of your personal information (right to object)
• the right to transfer your personal information to third parties (right to data portability)
• the right to delete all your personal information (right to erasure – the right to be forgotten)

Any question, any request or inquiry otherwise, and exercise of your rights must be submitted in writing to compliance@raffle.ai.

VI. Complaints

You have the right to file a complaint to the Danish Data Protection Agency (in Danish “Datatilsynet”) relating to our processing of your personal information.

Complaints may be submitted to:

The Danish Data Protection Agency
Borgergade 28DK-1300 Copenhagen K
Denmark

You will find further information, including contact information, on the Data Protection Agency’s website.

VII. Cookies

Raffle uses cookies. You can read more about the use of cookies in our Cookie Policy, which you can find on the following link.

IX. Review of this policy

Raffle reserves the right to continuously revise and adapt this Privacy Policy.

This may be for continuous adaptation to applicable rules. It may also be in connection with ongoing customization in our way of processing personal data, such as implementing new IT solutions for better security and processing of data.