Search made human and simple to use
Innovative companies use Raffle's AI powered search engines to enhance their search capabilities, facilitate knowledge sharing, and gain deep insights into the behavior and needs of both customers and employees.
Raffle serves +2 million people and is trusted by industry-leading companies
Complete solution
A plug-and-play search and insights engine
We believe that companies already possess the data they need to succeed and reach their full potential. That’s why we’re dedicated to making search more accessible through the use of AI technology. Our search solutions - including Website Search, Workplace Search, and In-App Search - make it easy for companies to organize and optimize their existing content.
With Raffle Search, you can streamline your search process and make the most of your data. We use AI to improve companies’ customer and employee understanding through tracking interactions and utilizing behavior analytics for data insights such as trending questions, knowledge gaps, and resolution rates, thereby enhancing communication and support.
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Four steps to enhance your search today
Replace your current search engines with Raffle.
1
Connect your sources and tools with connectors
2
Choose your search widget or connect our API
3
Embed your Raffle widget
4
Start finding what you're searching for in one search bar
Understand Raffle
Learn about our features
Behavior Analytics
Raffle Insights offers behavior analytics to help you understand your customers and employees better. Our analytics provide an all-time summary of session traffic, an overview of routed support flow, and information on when and why customer support is contacted. This data can help you make data-driven decisions and can also show the savings facilitated by Raffle.
"Insights show visitor needs/expectations.
We can easily configure Search tools for self-service."
We can easily configure Search tools for self-service."
Benjamin D.,
Digital Manager at Krifa
GPT Summary
Our GPT Summary tool utilizes advanced AI technology to help you create concise and easy-to-understand summaries of your content. By taking the top search results from your data, it condenses the information into one clear answer.
Improving engagement with your target audience.
Improving engagement with your target audience.
Trending Questions
Our Trending questions tool lets you see what's trending in any time frame you choose. It even allows you to drill down to specific search queries. Plus, if you come across any answers that are incorrect, you can let Raffle know so it can fix them next time it trains the model.
Knowledge Gaps
Sometimes, people search for things that you don't have information on just yet. Our Knowledge Gap tool uses an algorithm to identify and cluster topics, allowing you to identify knowledge gaps and create short-form banner solutions to better serve your customers and employees in real time.
Resolution Rates
Raffle Insights tracks how well and how fast customer issues are being resolved. We look at how many problems were solved and how long it took to solve them. You can see if customers are getting help quickly and if there are any issues with the process. This can help you improve customer service and to fix problems.
Understand our mission
Why Raffle exists
Data is the new currency, but it’s becoming harder to find.
Data is growing faster than most companies can handle, leading to wasted time and lost productivity for employees and frustration for customers. Quick and seamless access to data is crucial for success in a world where it is as valuable as currency.
Traditional search is unable to keep up.
Traditional search methods are inadequate for companies trying to make their data discoverable. Raffle search uses natural language processing and understanding to mimic human behavior and serve user needs with a forgiving search system.
With countless tools, comes countless problems.
Raffle uses intelligent technology to organize and optimize company data, by understanding areas with knowledge gaps and then using our Banners tool to create temporary answers to solve those problems in real time.
Connect your source to get started
Connect your tools and sources.
Why Raffle is needed
End-user privacy is fundamental
Ensuring the confidentiality and security of your personal information is a top priority for us.
