Raffles Workplace Search keeps on developing real quick and configurations are usually easy to make.
It has been difficult to find a workable solution of knowledge base search until we came across Raffle.
Our Customer Agents saves a great deal of time getting the answers from Raffle instantly. It connects the company knowledge closer to our employees in the customer's context.
The implementation of Workplace Search was really quick, even though we have a complex login routine on our intranet. Raffle is really good at adapting to different environments.
It was a great onboarding process delivering on promise, clear expectations and understanding of our technical setup.
With Raffle Workplace Search we instantly get the right search results on over half a million documents and in six different languages.
The 'click to copy' function in Workplace Search is broadly used by our Customer Agents to save time answering the many customer inquiries coming through LIVE chat all day.
The ability to find the right information instantly, not having to ask colleagues or reproducing documents that were just not searchable before, will save us a lot of time.
Raffle is a trusted business partner to us. They focus on our success and understand what we want to achieve. They are always open to new ideas on how we can use their expertise to improve our business and the experience we want to deliver to our customers.
Raffle has been a very close partner to us, always listening to our wishes and needs.
