Collect relevant information, improve phone support and provide an easy-to-use interface for customers.
We offer a phone support feature in our Support Channel extension to provide quick and efficient help to customers who need to speak to someone directly and resolve an issue or get the help they need.
Our chat support feature is an easy-to-use customizable interface that integrates with any vendor you currently use. So you can get the same excellent service no matter your platform. With chat support, your customers can get help at their convenience.
Contact form support
The contact form support feature makes it easier for your representatives to respond quickly and accurately to your customer's inquiries and concerns. You can add specific fields to the contact form to collect relevant information such as account, order, or product number. Ensuring that your customer support team has all the necessary information to provide efficient and effective assistance to your customers.
Where to use it
Read more about Website searchand how it works with the extension
Website Search offers you the advantages of the support channel extension with a lot of other features: easier navigation on your website and greater access to the information they need while gaining valuable insights.