Niels Brock

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Niels Brock is a prestigious business college founded in 1881 that has partnered with Raffle AI to increase the digital experience of its students and help staff. By using Raffle AI-powered Search and AI Chat Assistant, Niels Brock helps students to navigate its website and obtain answers in multiple languages without relying on the student desk or waiting for staff to be available during office hours to find the correct answer.

Challenges Faced by Niels Brock

Before this collaboration, students faced difficulties finding information on the college website, leading to lots of enquiries to the service team. These queries were many, and having to rely on the student service team often resulted in delays for students seeking urgent information.

Implementation of Raffle AI Solution 

To address these challenges, Niels Brock implemented Raffle's AI-driven solutions:

• Raffle AI Search + Summary: This feature provides precise search results, allowing students and staff to quickly find relevant information without going through multiple pages.
• Raffle Chat Assistant: An interactive tool that instantly responds to staff and student enquiries, enhancing user engagement and satisfaction.

Benefits and Outcomes of Implementing Raffle AI Search and Chat 

The implementation of Raffle AI's solutions has brought substantial benefits for Niels Brock, its students, and staff:

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Enhanced User Experience

Students at Niels Brock now benefit from a seamless and intuitive information-seeking process, making finding the answers more accurate and straightforward. The average time spent searching for information has decreased significantly, allowing students to focus more on their studies and less on administrative hurdles. Additionally, increasing the user satisfaction demonstrates a direct impact on their experience and academic journey.

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Reduced Burden on Student Services

The implementation of Raffle AI has substantially reduced the volume of enquiries to the support desk and student service staff, allowing more time and resources to be dedicated to the more complex and critical issues that the students are facing. 

As a result, response times for essential enquiries have improved, reinforcing the college’s commitment to exceptional student support.

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Multilingual Support

With Raffle AI’s support of multiple language answers, Niels Brock is now equipped with a tool that can cater to the needs of diverse international students. The language barrier can for some be a significant obstacle, but Raffle gives the students effortless access to information in any language.

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24/7 Availability

One feature of the AI from Raffle is its 24/7 availability, which ensures that the students have access to information and highly tailored assistance at any time and eliminates the impediment of office hours. This service especially benefits 

Students can now access information and receive assistance anytime, regardless of office hours. This is also a significant advantage for students in different time zones, giving them the flexibility to stay informed and connected.

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Data-Driven Insights

Raffle AI’s advanced systems offer valuable insights into student enquiries and information needs that would be impossible without the power of AI. This data is continuously analysed and leveraged to refine the college’s information resources and services, creating a cycle of ongoing improvement. By understanding student behaviour and preferences, Niels Brock Business College staff can proactively address student needs and enhance their overall experience.

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Scalability

As student enrolment grows, Raffle AI ensures that the college is prepared to meet increased demand seamlessly. The system’s scalability allows for effortless expansion without requiring a proportional increase in staff, making it a cost-effective solution that aligns with the institution’s long-term goals. This ensures that every student receives high-quality support, even as the college grows.

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Conclusion

Niels Brock's partnership with Raffle AI represents a significant leap forward in educational technology integration. By embracing AI-driven solutions, the college has addressed immediate challenges and positioned itself at the forefront of innovation in higher education.

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This collaboration showcases how traditional institutions can leverage Raffle AI’s cutting-edge technology to enhance.

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Ready to Transform Your Institution's Digital Experience?

Partner with Raffle AI and revolutionise the way students and staff access information. Empower your institution with cutting-edge AI solutions that enhance user satisfaction, reduce staff workload, and provide multilingual, 24/7 support. Take the first step toward creating a seamless, scalable, data-driven experience for your students and staff today.

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