Raffle Workplace Search revolutionizes DTUs Intranet and heavily increases self-service among students and lecturers

The Technical University of Denmark (DTU) was founded in 1829 to develop and utilize technical science for the benefit of society. Innovation is the cornerstone of the 6,000 staff members at DTU, and they continue to build on their competencies by implementing innovative and advanced technologies, such as Raffle. 
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DTU used Sharepoint Intranet for info, but search issues caused problems. Flood of questions to teams, hindered info access.
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The University of Technology (DTU) uses Sharepoint Intranet as the platform where students, lecturers, and professors can search for all the information they need among more than 40,000 documents, files, and pages. However, the Sharepoint search did not work, and besides inhibiting students and lecturers from finding reliable information on their only platform, it also caused an overwhelming flood of questions going through to their student counseling teams and colleagues.

DTU uses Raffle to create a seamless search API to keep their search design in Sharepoint and make an integrated experience for the students and lecturers. Raffle now works as the Search engine on Sharepoint and gives everyone the search experience they longed for and needed. In contrast to their previously outdated search, DTU has no maintenance as Raffle is self-maintaining, allowing students and lecturers to find answers quickly.

Students and lecturers can now find information and answers in a glimpse of an eye, saving more than 90% of the time they spend beforehand searching, asking, or reproducing answers. This adds up to an average of 4-7 hours per week in saved time per student and lecturer, not to mention the reduction in calls going through to student counseling.

Collaborative Excellence

DTU partnered with Raffle providing students, lecturers, and professors, with the best search supported by advanced technologies allowing DTU to have a product that worked for them the same day and required no maintenance in the future. DTU quickly implemented the advanced Raffle technology, which utilizes AI, to increase the searchability of their website for students. Now, students are provided with a search that quickly delivers relevant and valid solutions to their inquiries within an instant- 24/7. Additionally, DTU does not have to maintain the search as Raffle's advanced technology continually improves the search function while our team of experts works to improve the user experience. This means that DTU can focus on researching innovative technologies and assist students' educational experiences on their website through Raffle Search functionality.

“Raffle Search is a smart search - it just continues to get better with each use!”

Technological Excellence

DTU is at the forefront of the next groundbreaking and innovative tech, and to be at that forefront, they needed a web search that was just as groundbreaking. Their traditional search was slowing them and their students down, causing data and resources to be lost or not found. DTU cares for their students, lecturers, and professors and wanted to provide a search that was dependable, fast, and answered inquiries allowing greater access to information on their website. Yet, to deliver a superior search to students and employees, DTU would have to put a lot of time and resources into building a new search engine and then maintaining that search. DTU was stuck between wanting to offer a superior experience and wanting a solution that would be hands-off so they could focus on developing other technologies, improving employee experience, and student education. Previously they had a search that required a lot of maintenance and still provided poor search.

“Raffle is a simple plugin solution that has a very high impact on our search.”

A lasting impact for students, DTU, and Raffle

Students, lecturers, and professors at DTU have noted the improved website searchability, and DTU has seen an increase in functionality, use, and student satisfaction. DTU can also monitor users' most frequently asked questions and the questions that do not have valid answers on the webpage, enabling them to address needs on the spot. Though Raffle needs no maintenance, DTU has access to analytics to understand interactions and searches on their website. They can customize their experience through color, font, content display, sources linked, and where the webpage is located. DTU can quickly and continuously improve the student, lectures, and professor's experience while saving time and money with Raffle. With Raffle, DTU has revolutionized its website by empowering students, lecturers, and professors to find accurate solutions increasing knowledge and access to resources. 


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