Articles
January 19, 2024

Suzanne Lauritzen on Revolutionizing Search Engines with Raffle AI

How does Raffle revolutionize search engines with AI? Read an interview with our CEO, Suzanne Lauritzen, hosted by Step by Step Business.
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December 19, 2023

A Brief Timeline of Digital Self-Service

Today’s AI-driven, digital self-service options have been in the making for at least 60 years.
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November 29, 2023

Chatbot vs Conversational AI: What Are 5 Differences?

Hint: The answers follow from the wording of the two terms
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October 26, 2023

Raffle as a market key player

Raffle has been recognized as a key player in the global insight engines market.
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September 26, 2023

Find us on Umbraco integrations!

Are you using Umbraco and looking to increase self-service on your website?
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September 15, 2023

CX stats for 2023

What are the most important CX statistics in 2023?
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September 11, 2023

Raffle Breakfast Event

We hosted a breakfast event at our office in Copenhagen!
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September 7, 2023

2nd FBV Annual Meeting

Our CEO took part in the debate on how to ensure that successful Danish companies choose an IPO to finance growth.
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September 5, 2023

Can’t Stop Your Customer Support Agents from Quitting? Instant Answers Can Help.

Instant answers to any question with 24/7 AI chat are your solution to customer satisfaction and service availability woes.
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September 4, 2023

11 Ways Generative AI Can Expedite the Onboarding Process in Customer Service

Transform your workers into lean, mean customer-centric machines through… AI-powered employee onboarding?
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August 24, 2023

What is Site Search and Why You Need It on Your Website

When considering user expectations and search technology, the standards for performance and speed have largely been established by industry
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July 14, 2023

We have been featured!

Raffle is featured on the Glass Half funded's "20 INCREDIBLE WOMEN-FOUNDED AI COMPANIES" list.
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July 11, 2023

5 Signs Your Website Search Is Decreasing Customer Satisfaction

Discover how improving your website's search function can make a significant impact.
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June 22, 2023

Customer Service Trends in 2023: Enhancing Experiences and Building Brands

In 2023, several key trends are shaping the customer service landscape, presenting both challenges and opportunities.
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November 8, 2022

Do Customers Care about Self-Service Really?

Customers want self-service options that are smarter, faster, and more convenient, but often businesses are not meeting these demands.
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November 4, 2022

Unlock the Productivity of Your Employees: Get back to real work

Raffle provides a turnkey solution for unlocking employee productivity by giving employees greater access to information.
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October 21, 2022

Why the Onboarding Process is Broken

Raffle Workplace Search offers a seamless search experience of the company's knowledge database, key for a good onboarding experience.
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January 8, 2022

How to manage a remote customer service team

Here are some tips and tricks on how to improve the remote work experience and deliver excellent customer service.
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September 19, 2021

Here is the future of conversational AI

Unearth the future of conversational AI and how Raffle places itself in AI history.
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September 2, 2021

Open source makes it easier to use deep learning

Read more on how open source increases the ease of using deep learning and how Raffle has built on this technology.
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March 8, 2021

The future of conversational AI

Find out what the future of conversational AI has to offer and how Raffle plans to be a part of technological innovation.
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March 4, 2021

7 reasons why you should offer 24/7 customer service

Here’s why the salaryman work ethic is important for 24/7 customer support, how AI can help, and what next steps you can take.
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March 4, 2021

5 ways to help your agents with Artificial Intelligence (AI)

Uncover the benefits AI technology can have for employee productivity and customer service in this post.
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March 4, 2021

Understanding: The key to Danish life... and business

Denmark is known as progressive, leading the way in green innovations, quality of life, and opportunities! See how Raffle seizes it all.
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January 20, 2021

A day in the life of a Data Scientist

Come spend day with a Raffle Data Scientist to understand the job description and Raffle operations.
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January 8, 2021

What AI can and can’t (yet) do for businesses

AI is reshaping how companies do business by developing computer systems to be able to perform tasks that usually demand human intelligence.
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January 8, 2021

How language modelling has changed NLP

This is the first of a series of four posts about the technology behind Raffle products, the future of AI, and NLP.
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January 8, 2021

14 stats that prove the importance of self-service technology in customer service

These statistics stress the importance of self-service in the digital customer experience, Raffle Site Search uses AI to make this possible.
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January 8, 2021

Why 2021 was the year chatbots technology changed forever

Why do chatbots not work? They are fake conversations with no real solutions, while Raffle delivers quick and accurate solutions.
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January 8, 2021

The complete artificial intelligence in customer service glossary

Learn the evolution of AI from a symbolic algorithm to a machine that can mimic human intelligence.
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January 8, 2021

How we use open source deep learning models

Discover Raffle's deep learning framework and models to create our unique AI algorithms that are the core of our products.
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January 8, 2021

6 things to do before you hire more customer support staff ‍

Raffle presents 6 solutions that are efficient and cost-effective ways to solve many of your customer service challenges.
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January 8, 2021

What will become of traditional chatbots?

Traditional chatbots were all the rage a few years ago, yet they have major limitations. Let's examine the reasons why.
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April 16, 2020

What is a real AI company?

These days AI is an over-hyped buzzword, and not many people really know what AI actually is.
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December 18, 2018

End-to-end information extraction from documents

The Attend, Copy, Parse architecture is a deep neural network model trained on end-to-end data, that bypasses the need for word-level labels
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November 21, 2017

Recurrent Relational Networks for Complex Relational Reasoning

Learn more about recurrent relational networks to train AI to mimic human behaviors.
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April 3, 2017

Semi-supervised generation with cluster-aware generative models

Deep generative models trained with large amounts of unlabelled data have proven to be powerful within the domain of unsupervised learning.
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January 1, 2017

Hash embeddings for efficient word representations

Learn more about hash embeddings, an efficient method for representing words in a continuous vector form.
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January 1, 2017

A disentangled recognition and nonlinear dynamics model for Unsupervised Learning

Dive into the conversation around unsupervised learning and its impact within Raffle to understand our unique structure.
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October 20, 2016

Neural machine translation with characters and hierarchical encoding

We propose a Neural Machine Translation model with a hierarchical char2word encoder that takes individual characters as input and output.
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February 17, 2016

Auxiliary deep generative models

Deep generative models have recently achieved state-of-the-art performance in unsupervised and semi-supervised learning.
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December 31, 2015

Autoencoding beyond pixels using a learned similarity metric

We present an autoencoder that leverages learned representations to better measure similarities in data space.
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