Transform your workers into lean, mean customer-centric machines through… AI-powered employee onboarding? Yes, you should let the robots in—here’s why.

Starting a new job can be difficult, especially when you lack experience in the field. However, with the power of Generative AI, embarking on a new job with limited experience no longer needs to be a source of worry or frustration for both new employees and their employers.  With the help of Generative AI acting as a personal guide to help new employees excel in their roles, the onboarding process is expedited, getting new employees up to speed easily. Implementing Generative AI in the workplace streamlines operations enhances efficiency, and increases productivity, to achieve results in weeks that previously would have taken months.

According to a new study by MIT Sloan associate professor Danielle Li, MIT Sloan PhD candidate Lindsey Raymond, and Stanford University professor Erik Brynjolfsson, PhD ’91, generative AI can help revolutionize the onboarding process, especially for inexperienced workers who stand to benefit the most from it. By using Generative AI as a personal assistant and guide, new employees can find information, and answers, to common questions and situations that most in a new role would have to ask for assistance to resolve, which unintentionally disrupts the workflow of those that end up aiding them. 

In the world of employee onboarding, the odds have not always been in everyone's favor. A mere 43 percent of newcomers find themselves part of an onboarding experience that usually is confined to a single day of orientation with an overwhelming amount of introductory materials they’re expected to read and learn in haste, a task that to most is just simply completely unrealistic. The fallout from such an inadequate, poor onboarding experience is a breeding ground for frustration, low productivity, and alarmingly high turnover rates that leave both the workforce and employers grappling with the consequences. 

11 Ways Generative AI Enhances Onboarding and Accelerates Learning for New Employees in Customer Service:

1. Rapid Knowledge Retrieval: AI-powered search engines possess the remarkable ability to sift through extensive datasets, expediting the retrieval of essential insights for new employees. 

2. Streamlined Operations: Implementing Generative AI in the workplace expedites access to crucial information and instructional multimedia encompassing corporate protocols to achieve results in weeks instead of months.

3. Productivity Boost: The study revealed that customer support representatives equipped with Generative AI experienced a 14% increase in productivity, particularly benefiting new or less-experienced workers.

4. Guidance in Real Time: Generative AI functions like a virtual assistant, understanding human language even with errors. This aids new employees in finding information effortlessly, as they can express their intent in sentences rather than specific document names, allowing Generative AI to assist effectively.

5. Collect Valuable Insight: AI-driven platforms gather insights from employee interactions, enabling you as the employer to discover valuable information to improve the overall onboarding experience over time.

6. Impact on Customer Support Centers: Generative AI significantly improves productivity in customer support centers, where training underperforming agents often takes up to 20 hours per week.

7. Reducing Employee Burnout and Turnover: With Generative AI, contact center agents can resolve more customer chats per hour, reducing employee burnout and high turnover rates.

8. Faster Resolution Times: Workers using the Generative AI model resolve more customer chats per hour than non-users, reaching higher productivity levels in a shorter time.

9. Positive Impact on Less-Experienced Workers: Less-experienced workers experience a substantial 35% increase in productivity when utilizing the generative model.

10. Improved Customer Relations: The introduction of Generative AI leads to enhanced customer sentiment, resulting in decreased requests to speak to a manager and earlier customer transfers to the suitable business unit for prompt solutions.

11. Beyond Recommendations: Generative AI goes beyond simple recommendations and auto-completion, shaping what workers say and enhancing their overall performance.

The Raffle AI-dge

Introducing Raffle’s generative AI product in the corporate landscape: safe and accurate search that is grounded in your company’s website or intranet content. With Raffle empowering your employee onboarding workflow, you as an employer can accelerate the learning curve for new hires—while simultaneously optimizing business operations and efficiency. Instead of enduring prolonged training with fruitless searches, your newcomers are more likely to swiftly adapt and perform optimally from the outset. Having this AI-dge in the onboarding process will prove transformative, allowing your company to maximize human productivity and minimize informational inaccuracy in today’s hyper-competitive business arena.

If you want to quickly implement a safe, secure, and highly accurate AI search in your business, don’t hesitate to reach out to us.