OiSTER struggled with spikes in customer enquiries every month during their billing period, and they sought to ease the workload without sacrificing customer service quality and availability. Jesper Schneider, Head of Digital, had known about Raffle AI for some time, and decided to implement Raffle Search on OiSTER’s website to reduce (unnecessary) customer calls and increase customer service agents’ effectiveness. As a bonus, the company also gained insight into missing content and possible new products/services for OiSTER’s customers.