November 8, 2022

Do Customers Care about Self-Service Really?

Customers want self-service options that are smarter, faster, and more convenient, but often businesses are not meeting these demands.
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November 4, 2022

Unlock the Productivity of Your Employees: Get back to real work

Raffle provides a turnkey solution for unlocking employee productivity by giving employees greater access to information.
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October 21, 2022

Why the Onboarding Process is Broken

Raffle Workplace Search offers a seamless search experience of the company's knowledge database, key for a good onboarding experience.
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January 8, 2022

How to manage a remote customer service team

Here are some tips and tricks on how to improve the remote work experience and deliver excellent customer service.
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March 4, 2021

7 reasons why you should offer 24/7 customer service

In this post, we defend the main reasons for implementing 24/7 customer support, how AI can help, and offer some next steps.
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March 4, 2021

5 ways to help your agents with Artificial Intelligence (AI)

Uncover the benefits AI technology can have for employee productivity and customer service in this post.
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March 4, 2021

Understanding: The key to Danish life... and business

Denmark is known as progressive, leading the way in green innovations, quality of life, and opportunities! See how Raffle seizes it all.
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January 20, 2021

A day in the life of a Data Scientist

Come spend day with a Raffle Data Scientist to understand the job description and Raffle operations.
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January 8, 2021

What AI can and can’t (yet) do for businesses

AI is reshaping how companies do business by developing computer systems to be able to perform tasks that usually demand human intelligence.
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January 8, 2021

14 stats that prove the importance of self-service technology in customer service

These statistics stress the importance of self-service in the digital customer experience, Raffle Site Search uses AI to make this possible.
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January 8, 2021

Why 2021 will be the year chatbots technology changes forever

Why do chatbots not work? They are fake conversations with no real solutions, while Raffle delivers quick and accurate solutions.
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January 8, 2021

The complete artificial intelligence in customer service glossary

Learn the evolution of AI from a symbolic algorithm to a machine that can mimic human intelligence.
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January 8, 2021

6 things to do before you hire more customer support staff ‍

Raffle presents 6 solutions that are efficient and cost-effective ways to solve many of your customer service challenges.
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January 8, 2021

Conversational AI: to chatbot or not to chatbot?

Chatbots were all the rage a few years ago, yet they have major limitations. Let's examine the reasons why.
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April 16, 2020

What is a real AI company?

These days AI is an over-hyped buzzword, and not many people really know what AI actually is.
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