AI-Powered Search and Chat for Utilities

Transform the Customer Experience in Utilities

Accommodate any volume of traffic effortlessly and increase customer engagement by making it easy to find what they're searching for.
Hear it from your peers

OiSTER Reduces Phone Wait and Boosts Service Standards

"We are enhancing customer experience when customers come through our website, so they are more likely to find the answers they are looking for, but it also enables us to gain insight into what our customers are actually looking for."

Reduce calls

With Raffle your customers can get the answers to their questions instantly, removing the need for them to call you. Raffle reduces incoming calls by 36%, allowing your customer support team to focus on the most important tasks.

Insights into customer needs

Find out what your customers are searching for, what answers your website is lacking, and what pages are most commonly visited. Learn about what your customers need to know so you can help them before they even ask for help

Low maintenance

Raffle is a plugin which you can connect to sources of your choice. Implementation takes very little time, and once it’s set up, Raffle automatically relearns based on your content so that you don’t need to spend time adjusting it.

Guide your customers in the right direction

With Raffle’s 96% accuracy, your customers can always find the right answer to their questions - no matter how they phrase their query, and whether they make spelling mistakes.

Search

Use Raffle Search to let your customers instantly find the answers they are looking for. Raffle Search understands the context of all questions, even with different phrasing or potential spelling errors.
Your customers will always be the directed to the right section of the text, so they can find the answers they are looking for instantly.

Chat

Do you want to give your customers a more human and interactive experience? Use Raffle Chat.
Based on our search technology, Raffle Chat gives answers based on the top results, linking to the source. The answers are limited to only your sources, letting you remain in full control of the output.

Insights Dashboard

Get real-time information on what your customers are searching for and what information your website is missing. Get an understanding of what your customers need.

Top questions

Have the most popular questions visible on your Raffle widget, so that you can address the most pressing topics depending on the time of the year.

Quick to install

All you need to do in order to install Raffle is pick the sources you would like it to have access to, choose the widget you would like to use, and install the widget on your website and help center. It’s that easy!

Download our Insight Papers

What makes Raffle so accurate?
What are the different ways to implement Raffle?
Will Raffle integrate with all of my existing systems (e.g. Zendesk or Intercom)?
Which languages does Raffle support?
What is the technology behind Raffle?

Try Raffle Now

Interested in finding out more?

At no cost to you, see how Raffle can help your business!

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