Traditional chatbots and AI-powered chatbot technologies have significant differences in their capabilities and limitations. Traditional chatbots are programmed to respond to a predefined set of questions with pre-written answers. They struggle when faced with complex or unique inquiries and often require users to navigate through a series of options to find a solution and are only able to answer 30% of questions. Additionally, traditional chatbots necessitate constant maintenance, training, and customization, which can be time-consuming and costly.

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On the other side, AI-powered chatbots leverage artificial intelligence algorithms to understand user inquiries and provide real-time, context-aware responses. They excel in accurately interpreting customer intent and can handle a wide range of questions and variations in language. AI-powered chatbots offer a more intuitive and user-friendly experience, allowing customers to search for information in their own words without worrying about spelling errors or grammatical mistakes. These chatbots also have the capability to learn and improve over time based on user interactions and data analysis.

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Download our insights paper to delve deeper into the differences between traditional chatbots and AI-powered chatbots, as well as explore the benefits and limitations of each technology.