FEATURES

Get all the support you need

Features that can enhance your experience with Raffle, making it a fantastic assistant.
Citizen using Raffle Chat to find how to request a tax return.

Available on every Raffle assistant

Raffle AI Search Top questions feature

FAQs to the top of your search to facilitate user self-service

Enable your users to get answers to commonly asked questions quickly and to guide them to the content you believe is most relevant over time.

For most complex issues, link to a different support without leaving the app

Accomodate users need to chat with an employee, call, email, or contact you via forms and more.
Raffle AI Search Support Channels feature
Raffle AI Search Re-Rank feature

Boost a page ranking to be at the top of users results

Raffle evaluates the page content and determines the most relevant results. However, it might happen that you want to boost a page because it's crucial for your User Journey. Re-rank allows you to override the AI ranking by prioritising it.

Add related questions a page to enforce certain results

Enhance content visibility. Rules Engine empowers you to have a greater degree of control over search result rankings, enabling you to improve the visibility of the most relevant content. This, in turn, ensures a better user experience for your customers.
Raffle AI Search Rules Engine feature
Raffle AI Search Instant Answers feature

Fill the gap when the content is missing

Easily flag crucial information and provide temporary answers during unexpected events with our Banners, until permanent solutions can be implemented. Links, pictures, and videos can be included in these answers.

Features that boost your AI Search

Make it pleasant for your visitors to get their answer, quickly

AI Summary adds Generative AI to your AI Search to provide a summary of the results, giving a quicker option for your visitors to answer their questions.
Raffle AI Search AI Summary feature
Raffle AI Search Autocomplete feature

Accelerating users' search by predicting what they are looking for

Based on your content, autocomplete provides your users with relevant suggestions to save their time and get inspired while searching.

Full flexibility and control with our APIs

When you want to keep your current design or to have the power to control every aspect of your self-service tools, including how results are displayed, you will easily do it via API.
1export const fetchSearchResults = async (query: string) => {
2  const url = urlBuilder(routes.searchURL, {
3    uid,
4    query,
5    preview: "true",
6    device: "desktop",
7    "session-id": sessionId,
8  });
9  const response = await fetch(url);
10  const data = (await response.json()) as SearchResultsResponse;
11  return data.results;
12};
13
14export const fetchSummary = async (query: string) => {
15  const url = urlBuilder(routes.summaryURL, { uid, query });
16  const response = await fetch(url);
17  const data = await response.json();
18  return data as SummaryResponse;
19};

Features that make your AI Chat great

Multilingual

Offer support regardless of their origin

Thanks to Natural Language Processing, you can provide assistance to visitors who do not speak the language of your content, breaking down the wall that divides you.
AI Chat example of multilingual conversation
AI Chat tone of voice example

Tone of Voice

Choose how to address your audience

You can instruct your chat to maintain different tones of voice, to reflect your identity. In any case, AI Chat does not allow vulgar or harmful content.

User Feedback

Track your visitors satisfaction

With the Chat Conversation History function you can monitor how your visitors are being assisted by AI. In addition, you can activate the possibility of receiving feedback to help you measure satisfaction.
AI Chat example of feedback banner after a conversation

Together, we will fuel your mission towards digitalization