Energy
Enhance your customer experience
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Hanne T.
Digital Marketing Manager at E.on
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Common challenges in Energy
1
High energy costs
2
Billing issues
3
Poor customer service
4
Lack of Transparency
Customers may feel that the cost of energy is too high and may be looking for ways to reduce their energy usage or find a more affordable provider. They may have issues with their energy bills, such as receiving bills that are higher than expected, or having difficulty understanding their bills. They may be dissatisfied with the customer service they receive from their energy provider, including difficulty getting in touch with customer service representatives or receiving inadequate support. Customers may feel that their energy provider is not transparent about their pricing, billing, or other important information, leading to confusion or mistrust.
