Arbejdernes Landsbank Transforms Customer Experience with Raffle
“With Raffle, we get insight into what our customers care about and need. Raffle has made it easy for us to guide our customers to the right banking solution that best fits them.”
Your customers should not have to struggle to find relevant facts. Raffle AI’s search technology always delivers the right results — despite potential spelling errors or unclear questions.
Customer data - always secure
Raffle complies with the highest security standards, including SOC 2 Type II, EU GDPR, and HIPAA.This means your information is always safe with us, including situations where customers submit sensitive data.
Superior digital experience
Make sure your customers get the answers they need instantly, without the need to call customer support or turn to your competitors. Turn your website into a 24/7 digital customer support center.
Low maintenance
Raffle is a plugin which you can connect to sources of your choice. Implementation takes very little time, and once it’s set up, Raffle automatically relearns based on your content.
Search
Use Raffle Search to let your customers instantly find the answers they are looking for. Raffle Search understands the context of all questions, even with different phrasing or potential spelling errors.
Your customers will always be the directed to the right section of the text, so they can find the answers they are looking for instantly.
Do you want to give your customers a more human and interactive experience? Use Raffle Chat.
Based on our search technology, Raffle Chat gives answers based on the top results, linking to the source. The answers are limited to only your sources, letting you remain in full control of the output.
Get real-time information on what your customers are searching for and what information your website is missing. Get an understanding of what your customers need.
All you need to do in order to install Raffle is pick the sources you would like it to have access to, choose the widget you would like to use, and install the widget on your website and help center. It’s that easy!
Raffle AI delivers accurate search results/answers straight out of the box because it employs a deep-learning methodology that operates under a zero-shot model; this means that the AI search/chat requires no coding, maintenance, or training data from you, our (prospective) client.
A hallmark of Raffle is that our AI uses only the data sources you specify to be the basis of your intended search results/answers for your customers. Raffle AI even displays the exact snippet of text in the search results/answers for relevancy to your citizens’ search queries.
Driven by advanced artificial intelligence (AI), Raffle is based on deep learning algorithms and language models that excel at natural language processing and understanding (NLP & NLU). Raffle’s core technical foundation is based on semantic embeddings, and by doing search based on embeddings, Raffle is not sensitive to how the questions are phrased, but can perform the search purely based on the meaning of the questions (i.e. what is being searched for) to always deliver the correct answers. This results in a search optimization experience whereby human text input is processed to generate human-like text output (comprising knowledge, not just information) for accurate answers or search results to any type of question or search query, thus empowering your customers and employees to self-serve as never before.
Want to learn more? Here is our white paper on Raffle’s hybrid search technology.
What are the different ways to implement Raffle?
To implement Raffle AI on your company’s data sources, you can use either Raffle plug-ins (aka “widgets”) or the Raffle API; or a combination of both. Integrating Raffle AI with your company’s platforms and informational resources (e.g. help centers) takes only 20 minutes, so powerful AI search and chat can be at your customers’ and employees’ service in a snap. This is because Raffle employs a deep-learning methodology that operates under a zero-shot model, which means that the AI search/chat requires no coding, maintenance, or training data from you, our (prospective) client. Want to learn more? Here is our documentation on implementing Raffle.
Will Raffle integrate with all of my existing systems (e.g. Zendesk or Intercom)?
Raffle’s plug-ins (i.e. widgets) have predefined UI design, and are plug-and-play. As such, a Raffle plug-in can integrate with various tools and platforms, namely these types: CMS providers, customer service software, internal communication tools, and project management tools. Examples include Umbraco, SharePoint, Confluence, Intercom, Zendesk, and WordPress. Further detail is on this page.
If our plug-and-play widgets do not suffice, you may choose to integrate Raffle AI with your system(s) via the Raffle API. Being such a smooth third-party integration is possible because Raffle’s API is REST-based. This versatile architectural style enables your developers to conveniently code the API for integration with your governmental apps and products, while granting your designers freedom for custom UI design that suits your needs. Further information is on this page.
Which languages does Raffle support?
Your customers are empowered to gain instant answers to their search queries in all available languages—from English to non-Western languages—as part of a unified search across digital assets and resources. Apart from English, our current clients mainly use Raffle Search and Raffle Chat in Danish and Dutch to enhance customer/employee self-service for the native speakers in their respective domestic markets.
You may already see Raffle Search and Raffle Chat in action now.
What is the technology behind Raffle?
Raffle is a cloud-based, self-service automation platform running on generative AI that grants your citizens swift, smooth, and secure retrieval of useful information from websites or knowledge bases. Our search product, Raffle Search, uses natural language processing and understanding (NLP & NLU) to mimic human intelligence for contextual understanding of search queries. In this way, it can fetch accurate and relevant search results that actually address the user’s search intent — regardless of linguistic imperfections (e.g. spelling errors) and variations (e.g. different phrasing).
As a search and chat engine, Raffle comprises plug-and-play widgets and an API for building custom solutions.
Here is our white paper on Raffle’s optimization of large language models (LLMs).
Try Raffle Now
Interested in finding out more?
At no cost to you, see how Raffle can help your business!