Help Center Search

Deliver Better Search, Reduce Support Tickets, and Improve Self-Service.

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AI Search & Summary

Help Assistant

AI Chatbot

Use Case

Help Center Search

Deliver Better Search, Reduce Support Tickets, and Improve Self-Service.

Book a Meeting with us

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Solution: AI-Powered Help Center Search

Our AI Search replaces default Help Center search engines with a smarter, context-aware solution that understands user intent. By combining keyword search with vector-based AI search, we ensure that users quickly find the most relevant articles, guides, and FAQs. Additionally, our AI Summary feature generates concise responses, allowing users to grasp key information at a glance—without sifting through long documents.

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Works with Any Help Center

Whether you use Zendesk, Salesforce, Intercom, or another platform, our AI Search can integrate with your Help Center. While some setup is required, it’s a light and straightforward process that delivers powerful long-term benefits.

Impact & Benefits

Fewer Support Tickets: AI-powered search deflects up to 40% of customer inquiries, reducing email, chat, and phone requests.
‍Faster, More Accurate Answers: AI understands user intent, surfacing the most relevant articles and summaries instantly.
‍Seamless Help Center Integration: Works with any support platform, replacing or enhancing the default search.
‍Easy Setup, Big Impact: While a small configuration is required, the long-term efficiency gains are significant.

Who Benefits

Customer Support Teams: Reduce ticket volume by enabling customers to find answers independently.
‍Companies with Large Knowledge Bases: Improve Help Center navigation for better self-service adoption.
‍SaaS & E-commerce Businesses: Enhance customer experience by making support information easy to access.

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Why Choose AI Search for Your Help Center

Unlike traditional Help Center search engines, AI Search doesn’t just match keywords—it understands the meaning behind user queries. This ensures users find the right answers, even if they don’t phrase their question perfectly. Plus, with real-time content indexing, your search is always up to date.