Website Search Icon

Website

Make finding easier for your customers

Your customers don’t have time to waste searching through your website for the answers they need, help your company by helping them find what they’re looking for.
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Fill the gap

With our Knowledge Gap tool Raffle’s Website Search is able to improve its ability to understand and respond to your customers requests in real time by identifying knowledge gaps and providing short-form banner solutions to offer helpful information to customers when they need it.

Stay on top of trends

With our Trending Questions feature, you get a glimpse into the most popular topics of discussion in Website Search within a customizable time frame. You can even delve deeper and view specific search queries. Additionally, you have the ability to alert Raffle of any inaccuracies in the answers provided, so they can be corrected during future training.

Gain a new perspective

Gain valuable insights into the behavior of your customers with our Behavior Analytics tool that gives you a comprehensive overview of session traffic, support flow and a look at the reasons why customers are reaching out for help. This data can empower you to make well-informed decisions, and it can also show the cost savings that Raffle is able to deliver.

See what’s it’s all about

Our Website Search provides a summary of your resolution rate and time spent serving customers, helping you understand how quickly customers are being assisted and for how long. This information can be useful for identifying trends or patterns in customer behavior, and for identifying areas where improvements can be made to improve customer service.

How you can use Website Search

There are different widgets you can use for Website Search.

Launcher

Use a launcher across any platform internally or externally, allowing employees or customers to search easily and accurately.
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Embedded

Have your search front and center, making it accessible for a speedy search saving employees' or customers' valuable time.
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Inline

Top of site, top of mind. Raffle easily fits into your existing design across any platform giving an easy-to-use search for employees or customers.
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Overlay

Let the search rule the screen by giving employees or customers more space to search and navigate. Put an end to any confusion.
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Dedicated Page

Pull all internal and external resources into a single page for your employees or customers to effortlessly search.
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Extension

Decrease the strain on employees or customers through analytics, thus freeing time for higher-value tasks.
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Blazingly fast implementation

Easy and fast implementation in minutes

2 minutes
Your website is set up to get scraped by Raffle continuously.
While Raffle completes the initial training of the content on your website (approx. 10 min) you can spend the time configuring your search tool.
10 minutes
1
Customize your widget with your brand colors and define how to display the answers
2
You can also define your support channels in Raffle - phone, email, formular, etc.
3
If you have live chat provider, click on the provider and Raffle automatically connects.
2 minutes
Lastly, install the Raffle Widget into your CMS or Tag Manager. Through these easy steps, Raffle is now live on your website.

GPT Summary

Our GPT Summary tool utilizes advanced AI technology to help you create concise and easy-to-understand summaries of your content. By taking the top search results from your data, it condenses the information into one clear answer.
Improving engagement with your target audience.
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Connect your source to get started

Connect your tools and sources.
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Hear it from your peers

E.on use Raffle to handle customer questions

“Our customer service agents wouldn’t know what to do without Raffle. It has eased everything.”
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Don’t waste your customers time

Your customers don’t want to spend more time than they need looking for what they want.
Our Website Search saves you time and money by handling most customer inquiries, freeing up customer service agents to focus on more complex issues.

Decrease customer frustration

Customers are tired being forced to call customer service when they shouldn’t need to. This can lead to them leaving your website all together.
With our Website Search your customers can find the answers they need from you quickly.
Simple solutions

Stop searching, start finding

For companies looking to maximize the value of their knowledge, Raffle makes search simple to implement and utilize intelligent insights. Our team has developed a search engine that utilizes artificial intelligence and machine learning techniques to improve its performance over time. As users search the engine, it gathers data and uses it to continually improve its results and provide the most relevant and accurate information to users.
Mikkel Lysgaard, Communication
"We're thrilled with our Raffle collaboration. Working with their solution is easy, and our search engine performance has greatly improved."
Mikkel L.,
Communications at Dansk Fjernvarme
Reports

Read our Insights Papers

Raffle Search vs. Traditional Search

Differences in Search Tech

See the differences between keyword-based search, string search, mixed keyword search, and user errors in search and how AI compares to all of these.
See the differences between keyword-based search, string search, mixed keyword search, and user errors in search and how AI compares to all of these.
Learn more about what makes our chatbot different from the others, why it works the way it does and how our AI search technology makes it better.
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Comparison
Raffle Search
vs. Traditional Search
Comparison
Differences in Search Tech
- Why you need to think twice

Read our Insights Papers

Comparison
Raffle Search
vs. Traditional Search
Explore the differences between keyword-based search, string search, mixed keyword search, and user errors in search and how Raffle AI compares to all of these.
Request Access
Comparison
Differences in Search Tech
- Why you need to think twice
Understand the differences between Chatbots, Traditional Search, and the AI-powered Raffle Search.
Request Access

Trusted by industry leaders

Get a free search benchmark on your data.
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Lars W.
Insurance Advisor
CA

Raffle is a great tool for 24/7 member communication. Cooperation is always a pleasure, delivering solutions that keep our service top-notch.

Frida L.
Operations & Communications Coordinator
Telmore

Raffle Site Search provides instant answers 24/7 to all sorts of customer questions with sky-high support availability & service level.

Jesper M.
Knowledge Manager
Visma

Insights show visitors' needs; we can configure Search tools to meet their expectations. Raffle is a trusted partner focused on our success & open to new ideas. They understand our goals and help improve our business & customer experience.

Morten R. O.
CTO
Strandmøllen

Finding the necessary information quickly without having to seek assistance from others or recreate previously unsearchable documents will save us a lot of time. Raffle Search instantly gives right results on >500K docs, 6 languages.

Kristian E. B.
Head of Communications & Business Support
Frederiksberg Forsyning

Great onboarding experience, delivering on the promise with clear expectations and understanding of our technical set-up. They actively listen and respond to our needs. Raffle's Search empowers citizens in our municipality with a direct path to easily find all necessary information to stay informed.

Hanne T.
Digital Marketing Manager
Eon

Raffle boosts our website search: 89% of customer inquiries are answered instantly. Implementation was super easy. We were up and running in a short time. Raffle just works immediately.

Jes A.
Marketing & Ecommerce Manager
Sinnerup

Raffle's "Banners" helps handle high volumes of questions by providing instant answers on the website, effectively controlling the flow of inquiries. Like turning off the tap! Our support team can feel a significant decrease in incoming calls. Customers now resolve most of their queries with Raffle on our website.

Kasper A.
Head of Department
DTU

Implementation was quick, even with a complex intranet login. Raffle is really good at adapting to different environments. Raffle Search is rapidly advancing and its configurations are typically straightforward to implement.

Benjamin D.
Digital Manager
Krifa

Raffle kept their promise of delivering instant, accurate answers to our members 24/7, and more so. Before Raffle, we lost customers having a time-consuming and poor chatbot & search set-up. Raffle solved that instantly. Insights reveal online visitor needs and expectations. We effortlessly configure search tools for seamless self-service experiences.

Other Platforms

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