With Raffle's Campaign module we can promote important relevant messages to our customers within the search results and control the inflow of questions even in peak times.
When something makes the inflow of questions peak we utilize Raffle's Campaign module, so our customers can get instant answers on the website. It's like turning of the water!
Raffle has been a very close partner to us, always listening to our wishes and needs.
The insights given show the needs and expectations of our online visitors. Furthermore, we have easy access to configuring the Search tools to meet self-service expectations.
We lost customers having a search and chatbot that gave very poor answers and was very time consuming. Raffle solved that instantly.
Raffle Site Search kept their promise of delivering instant accurate answers to our members 24/7, and more so.
Our support team can feel a big change to the amount of incoming calls as our customers now resolves most of their queries on our website.
It was a great onboarding process delivering on promise, clear expectations and understanding of our technical setup.
"The implementation was super easy and we were up and running in a very short time. Raffle just works immediately."
Raffle is a trusted business partner to us. They focus on our success and understand what we want to achieve. They are always open to new ideas on how we can use their expertise to improve our business and the experience we want to deliver to our customers.
With Raffle Site Search we now have a great search on our website that, besides getting used a lot, answers 89% of customer inquiries instantly.
Raffle has given the citizens in our municipality a much easier and direct way to search for all the information they need to stay on top.