AI Chat

The AI Chat at your command

Built on top of Raffle AI Search & powered by our GPUs. It's not a GPT plug-in, you control it.

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Accurate and reliant on your content only

High fidelity to content

Answers come from your data only, not from LLMs. This ensures 100% reliability and no hallucination. Provide answers that are always true.

Zero setup time

Indexing data, populating the index, configuring search queries, optimising results. Forget about it, Raffle AIĀ Chat does this automatically.

Anonymised Data

We anonymise CPR/SSN/ID numbers, emails, addresses and phone numbers as part of our security control set. Check our SOC 2 Type report.

Power to control

The AIĀ model behind AIĀ search is yours. This means that even if it works out of the box, you can tweak results to control how it behaves.

See it in action

Full of solutions to minimise effort

Your AI Language Model + Natural Language Processing

The model is yours and knows exactly your data, including all nuances. This unique advantage guarantees superior accuracy compared to other solutions.

Automatic content crawling

Don't worry about setting up your indexes. Raffle handles it automatically and sync the new content periodically so you can focus on what matters.

User Interfaces templates

Donā€™t stress about setup time, we give you different customisable layouts to embed our AI on your website. It's plug-and-play and you install it in a minute.

Third Party Integrations

Seamlessly integrate with any website, whether built on a CMS or an advanced framework. You can also connect your other customer service platforms.

You choose how it should behave

Multilingual

Offer support regardless of their origin

Thanks to Natural Language Processing, you can provide assistance to visitors who do not speak the language of your content, breaking down the wall that divides you.
AI Chat example of multilingual conversation
AI Chat tone of voice example

Tone of Voice

Choose how to address your audience

You can instruct your chat to maintain different tones of voice, to reflect your identity. In any case, AI Chat does not allow vulgar or harmful content.

User Feedback

Track your visitors satisfaction

With the Chat Conversation History function you can monitor how your visitors are being assisted by AI. In addition, you can activate the possibility of receiving feedback to help you measure satisfaction.
AI Chat example of feedback banner after a conversation

More control from the underlying AIĀ Search

Boost a page ranking to be at the top of users results

Raffle evaluates page content for relevance, but you can use Re-rank to boost crucial pages and override AI rankings. This, reinforces the AIĀ Chat on certain content.
Raffle AI Search Re-Rank feature

Add related questions a page to enforce certain results

Control search rankings by boosting relevant content. Adding questions to a result helps AIĀ Chat being more confident on providing certain answers.
Raffle AI Search Rules Engine feature

Fill the gap when the content is missing

Use Instant Answers to share crucial updates with links, and content during unexpected events. An AI Search feature that influence AI Chat too.
Raffle AI Search Instant Answers feature

Support your visitors experience

Raffle AI Search Top questions feature

FAQs to the top of your search to facilitate user self-service

Enable your users to get answers to commonly asked questions quickly and to guide them to the content you believe is most relevant over time.

For most complex issues, link to a different support without leaving the app

Accomodate users need to chat with an employee, call, email, or contact you via forms and more.
Raffle AI Search Support Channels feature

Specialists on industries which must ensure compliant and accurate results

A reliable self-service means happier visitors and reduced costs for you.
Make sure your citizens get accurate answers. Reduce waiting times, calls and frustration while improving the overall user experience.
Offer immediate relevant information and clear call to action. Every single time.
Accommodate large volume of traffic and increase customer engagement by making information easy to find.
Give your members answers to all their questions regardless of the time of day and where the information is stored.

AI Chat FAQs

How quickly is new content indexed by Raffle?
Can Raffle Chat Assistant be integrated into other systems?
Does Raffle Chat Assistant support multiple languages?
Why do I need Raffle Chat Assistants?

Together, we will fuel your mission towards digitalization