Workplace Search
Raffle Workplace
Improve your web experience
Raffle for Customer Service
Streamline your customer support
Raffle Federated Search
One search on top of all your tools
Raffle Chatbot
24/7 self service for your customers
Raffle Search Boost for Developers
Boost your current search
SharePoint
Google Workspace
Office 365
Slack
Dropbox
All Integrations
Platforms
Back
Raffle Search
AI-powered search engine
Raffle Chat
Real conversational AI
Raffle Search Boost for Developers
Boost your current search
Widgets
Countless layouts to customize
Insights
Optimize service delivery
Integrations
More connections, more opportunities
Security & Compliance
Read our Security and Compliance
Raffle for Customer Service
Streamline your customer support
Features
Back
GPT-Summary
Support Channels
Instant Answers
Top Questions
Customer Serivce
Raffle In-App
Video & Speech
Rules Engine
Features
Boost your Raffle search
Raffle Summary
Support Channels
Instant Answers
Top Questions
Customer Serivce
Raffle In-App
Video & Speech
Rules Engine
Industries
Back
Insurance
Raffle for Insurances
Union
Raffle for Unions
Energy
Raffle for Energy
Telco
Raffle for Telecommunication
Bank
Raffle for Banks
Others
About us
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Newsroom
Our latest videos, articles and posts
Customer Stories
Read stories from our Customers
Partnership Program
Become a Referral Partner of Raffle
Support
You got questions? We got answers.
About
Learn about Raffle and our vision
Latest Post
Raffle Chat Product Launch
RaffleChat Product Launch event in Copenhagen, signalling the official unveiling of our exciting new product to our valued customers.
Video
Developer
Pricing
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Security
Support
Integration to Duda for Customer Empowerment.
Duda has strong scaleability tools for managing clients and collaboration, which creates a powerful digital user experience when making a website. Raffle will be able to empower the users' navigation on the website.
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View pricing
Performance
Zero-shot ("out of the box") percentage correct answers in top 3.
Accuracy
80%
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Zero-shot ("out of the box") percentage correct answers in top 3.
Accuracy improves over time
Train models on user feedback signals.
Answer latency
< 1 Second
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Raffle uses advanced deep learning models that increase the time it takes to answer. Traditional information retrieval is fast.
Mean reciprocal rank (MRR)
0.65-0.99
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Mean reciprocal rank of clicked answer (expert metric).
Resolution rate (RR)
0.4-0.9
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Fraction of searches where user clicked on a search result.
File formats
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File formats supported.
Search
Zero-shot ("out of the box") percentage correct answers in top 3.
Keyword search
Search using keywords.
Semantic search
Designed to search with natural language sentences.
Insights
Zero-shot ("out of the box") percentage correct answers in top 3.
Trending questions
What are the users mainly asking about right now.
Knowledge gaps
What are the users asking about right now that they don't get answered because it is not in knowledge source.
Instant answers
Possibility for adding a frequently asked question knowledge source for example to address knowledge gaps and trending questions.
Other
Zero-shot ("out of the box") percentage correct answers in top 3.
GPDR tools
Tools to remove and identify personal user information from knowledge sources and user input.
Documents in knowledge source
10^5(*) - 10^8(**)
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(*) Raffle's deep learning solution is memory intensive but accurate. (**) Traditional information retrieval is available for large knowledge sources.
Website Search
Discover
Workplace Search
Discover
Customer Service
Discover
Connect your source to get started
Connect your tools and sources.
SharePoint
Umbraco
Google Workspace
Office 365
WordPress
Slack
Dropbox
Miro
Webflow
Squarespace
OneDrive
Yammer
Wix
GoDaddy
Asana
Hubspot CMS
Intercom
Notion
Zoho Desk
Workplace
Confluence
HubSpot HelpDesk
Trello
Oracle
ClickUp
Salesforce
SAP
Dreamweaver
Monday.com
Zendesk
Sitecore
Jitbit
Vision Helpdesk
Sitefinity
Box
Axero
Blink X
ProProfs
Jira
Duda
Atera
Kentico
TYPO3
Simpplr
Grav
Blogger
Hiver
Magnolia
Drupal
Weebly
SolarWinds
Concrete CMS
Contentful
Help Scout
Happeo
ServiceDesk Plus
SysAid
HappyFox
Jostle
PrestaShop
Explore Connectors
End-user privacy is fundamental
Ensuring the confidentiality and security of your personal information is a top priority for us.
SOC 2
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Data Processing Agreement
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GDPR Compliant
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HIPAA Compliant
Read more