Newsroom

Raffle as a market key player

Raffle has been recognized as a key player in the global insight engines market.

"The global Insight Engines Market is poised for remarkable growth, with projections indicating an ascent from USD 1.7 billion in 2023 to a staggering USD 5.6 billion by 2028. ... In the face of surging data volumes, extracting precise information presents a formidable challenge for businesses. Insight engines provide intelligent search capabilities that aid in extracting valuable insights from data dispersed across organizati…

2nd FBV Annual Meeting

Our CEO took part in the debate on how to ensure that successful Danish companies choose an IPO to finance growth.

Our CEO, Suzanne Lauritzen , took part in the debate on how to ensure that successful Danish companies choose an IPO to finance growth. We believe that greater cooperation between universities and the private sector, lower capital-gains tax, and better education in entrepreneurship (starting from a younger age) will create more IPO-ready Danish companies. Thank you for being part of this 2nd annual meeting of The Association o…

OiSTER on Raffle

Reducing phone queues and boost service standards

OiSTER struggled with spikes in customer enquiries every month during their billing period, and they sought to ease the workload without sacrificing customer service quality and availability. Jesper Schneider, Head of Digital, had known about Raffle AI for some time, and decided to implement Raffle Search on OiSTER’s website to reduce (unnecessary) customer calls and increase customer service agents’ effectiveness. As a bonus,…

Chatbot vs Conversational AI: What Are 5 Differences?

Hint: The answers follow from the wording of the two terms

The two terms “chatbot” and “conversational AI” are frequently used interchangeably, but the entity to which each term refers is similar but not identical to the other entity. In this blog post, Raffle explains 5 differences between the chatbot and conversational AI . 1. Broadness of Definition The term “chatbot” is a narrow one that refers to a type of computer program that simulates human conversations in a very structured m…

Struggling with Agent Turnover? Instant Answers Can Help

Instant answers to any question with 24/7 AI chat are your solution to customer satisfaction and service availability woes.

With great pressure comes Great Resignation. A customer service representative, also known as “customer support agent” or “customer service agent,” does not stay at one job for long: just over 1 year for employees aged between 20 and 34 in the US, with the average call centre turnover being in the range of 30–45%, which is at least double the average turnover of other departments. Additionally, a Salesforce survey found that 7…

The Future of AI - Webinar

What does the future of AI hold - and what does it mean for businesses?

Suzanne Lauritzen, former CEO of Raffle, and Ole Winther, Co-Founder of Raffle and Professor, discuss what the future of AI holds and what it means for business.

Raffle Chat on Krifa

See how Raffle Chat works on Krifa's website. Visit their website: www.krifa.dk to try it for yourself!

Raffle Chat answers in many languages

Watch Raffle Chat answer a question in many different languages.

CX stats for 2023

What are the most important CX statistics in 2023?

Customer experience is undergoing a rapid shift in 2023. With changing customer preferences, the growing need for self-service, and new emerging technologies, it can be difficult to stay on top of new trends. That’s why we have compiled this list of the most important CX statistics in 2023. “Both consumers (97%) and contact center managers (98%) agree that customer service interactions have an impact on whether consumers stay…

Raffle Search and Chat - new design and functionality

See the new design of our widgets and get a sneak peek at how Raffle Chat works!

Breakfast with generative AI - keynote from our Founders

On the 7th September we hosted a breakfast event at our office in Copenhagen.

We talked about the future of self-service, the technology behind great search, and the secrets behind generative AI models. It was a great chance to talk to our customers, share news about the product, and have a short speech about AI.

11 Ways Generative AI Speeds Up Customer Service Onboarding.

Transform your workers into lean, mean customer-centric machines through… AI-powered employee onboarding?

Transform your workers into lean, mean customer-centric machines through… AI-powered employee onboarding? Yes, you should let the robots in—here’s why. Starting a new job can be difficult, especially when you lack experience in the field. However, with the power of Generative AI, embarking on a new job with limited experience no longer needs to be a source of worry or frustration for both new employees and their employers. Wit…