Industries / Telco & Energy
Transform CX in Telco and Energy
Accommodate large volume of traffic and increase customer engagement by making information easy to find.
How do I read my energy bill?
Understanding Your Energy Bill — Step-by-Step Guide
Your bill shows your meter readings, unit rate, standing charge, and any active discounts. The summary at the top displays the total amount due and payment date. View your full usage history in the app.
Unit Rates and Standing Charges Explained
The unit rate is what you pay per kWh of electricity or gas. The standing charge is a fixed daily fee for being connected to the network. Both are shown on the first page of your bill, inclusive of VAT.
Smart Meter Readings — Estimated vs. Actual Bills
With a smart meter, readings are sent automatically and your bills always reflect actual usage. Without one, we estimate usage between readings. Submit a manual reading anytime via the app or website.
Customer Story
How OiSTER reduced customer calls with Raffle AI
Why Raffle
Built for telco and energy providers. Instant, accurate answers for high-volume customer traffic.
Reduce Calls
Cut inbound calls by up to 36%
Customers get instant answers to questions, eliminating the need for phone support. The platform reduces incoming calls by 36%, freeing support teams for high-priority tasks.
Insights into Customer Needs
Understand what customers are searching for
Understand what customers search for, identify gaps in website information, and discover the most-visited pages. Learn customer needs proactively.
Low Maintenance
Connect once, update automatically
Raffle connects to sources of your choice. Setup takes minimal time, and the system automatically relearns from updated content without manual adjustments.
Guide Customers
Right answers, every time — regardless of phrasing
With 96% accuracy, customers find correct answers regardless of query phrasing or spelling errors — every single time.
Products
Assistants for your whole customer journey
From search to conversation — everything your website needs to help customers self-serve at scale.
AI Search & Insights Engine
Finds the answer, however it's asked
Customers instantly find answers they're seeking. The search understands context across varied phrasings and spelling variations.
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AI Chat Assistant
Human, interactive customer conversations
Provides a more human, interactive customer experience through intelligent, secure conversational interfaces tailored to your content.
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Insights Dashboard
Real-time visibility into customer needs
Delivers real-time data on customer searches and identifies missing website information so you can proactively improve the experience.
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Built-in capabilities
Everything customers need, out of the box. Built for the high-volume demands of telco and energy providers.
Multi-Language
Support customers in any language
Serve customers in their preferred language. Raffle processes questions and responds in the language the question was asked — no configuration needed.
Source Integration
One interface for all your data sources
Connect billing systems, product catalogues, and support documentation into a single unified search interface — no matter how many platforms you use.
Top Questions
Surface what customers ask most
Surface the most popular customer questions directly on your widget. Address seasonal topics proactively and reduce repetitive inbound enquiries.