What was the biggest challenge?
A more dynamic and intelligent solution was needed. Users had to rely on specific search terms to find information, and outside of telephone opening hours, only a standard FAQ was available. This was insufficient, as many customers had questions relating to district heating, water and wastewater.
Why did you choose Raffle?
Tårnby Forsyning was therefore looking for an AI solution that could enhance self-service on its website. Raffle was chosen because the platform combines AI search and a chatbot into a more intuitive user experience. This enables users to quickly find relevant answers without having to use specific search terms.
What happened after implementation?
Self-service has been significantly improved. Users now utilise both the chatbot and the AI-based search, which enables them to get help around the clock and creates added value for customers.
Who would you recommend this solution to?
Utility companies, businesses and organisations requiring efficient online customer service. Raffle enhances self-service, increases accessibility and raises service levels without requiring additional staff.
