Newsroom
Latest news from the team at Raffle
How Raffle uses deep learning to optimize search
A talk on the open-source deep learning framework revolution that lets employees find what they are looking for instantly, by our CRO, Ole.
Keynote by Ole Winther, CTO & Co-Founder at Raffle, Professor at DTU & University of Copenhagen Do you face the same challenges as Raffle customers before joining the Raffle-lution? Recorded on March 3, 2021. (in Danish)
Jul 26, 2022
English
Raffle is data-driven about AI
We believe in a data-driven approach to train data instead of defining rules allowing for an advanced search. See how!
Here at Raffle, we believe in being data-driven about AI. But what does that mean? In short, applying a data-driven approach means we use training data instead of defining rules. For example, in Google Duplex , examples of conversations are used to learn to understand natural interactions when booking a table at a restaurant or making an appointment with a hairdresser. Tesla uses rain and non-rain images to decide when to tu…
Jul 26, 2022
Product
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AI search startup secures millions in investment
View CEO Suzanne Laurizten's interview with the Danish newspaper Børsen regarding Raffle's advanced search.
Read what Suzanne Lauritzen, CEO at Raffle, says about the company and our “search on steroids” in this news article from the Danish newspaper Børsen. Read the article here . Want to know more about Raffle? Let a product specialist demonstrate the unique benefits of our AI search engine for businesses: here.
Jul 26, 2022
Product
English
How we use open source deep learning models
Discover Raffle's deep learning framework and models to create our unique AI algorithms that are the core of our products.
This is the third post in our ‘The science behind the Raffle-lution’ series. We recommend you read part one and part two first. AI powered by deep learning has seen a lot of progress in recent years. This would not have been possible without a strong open-source AI API movement. The two main open-source deep learning frameworks, PyTorch and TensorFlow , are open-source. Interestingly, Facebook is a strong backer of PyTorch and…
Jul 26, 2022
English
It's hard work having a traditional chatbot
Discover why chatbots are yesterday's news in our video.
Jul 26, 2022
English
Onboarding is easy with Raffle
Find out how easy it is to deploy Raffle's advanced search in this video.
Don't be Worried about Implementation Want to implement AI but concerned about the implementation time? It is super easy to deploy Raffle's Next-Gen AI tools. Learn how to in this video:
Jul 26, 2022
English
Hash embeddings for efficient word representations
Learn more about hash embeddings, an efficient method for representing words in a continuous vector form.
Conference: Advances in Neural Information Processing Systems A hash embedding may be seen as an interpolation between a standard word embedding and a word embedding created using a random hash function (the hashing trick). In hash embeddings, each token is represented by one-dimensional embedding vectors and a one-dimensional weight vector. The final dimensional representation of the token is the product of the two. Rather th…
Jul 26, 2022
English
The complete artificial intelligence in customer service glossary
Learn the evolution of AI from a symbolic algorithm to a machine that can mimic human intelligence.
You might have read about the growing role of AI in the customer experience and customer support software. Customer care is going through a revolution of new technology, and we’re bombarded with amazing statistics such as this one : “By 2025, as many as 95 percent of all customer interactions will be through channels supported by artificial intelligence (AI) technology.” But what do these AI buzzwords actually mean, and how wi…
Jul 26, 2022
English
7 reasons why you should offer 24/7 customer service
Here’s why the salaryman work ethic is important for 24/7 customer support, how AI can help, and what next steps you can take.
Your customer support agents should go home on time, but your customer support should never go home. The “salaryman,” typically associated with Japan, is a white-collar employee of a large corporation who gives his/her life to the employer — working overtime every day, for example — in exchange for income and job security. While this killer work ethic is known to be unconducive for living beyond one’s 30s or 40s, artificial in…
Jul 26, 2022
English
Webinar: How ViaBill prepare for Black Friday
Watch the webinar and learn how ViaBill uses Raffle to cope with busy times as Black Friday rolls into full swing.
Webinar: How ViaBill prepares for Black Friday It's a hectic time for customer support teams across the world. Learn how ViaBill copes with the Black Friday/Cyber Monday weekend with our free webinar. Recorded in November 2020.
Jul 26, 2022
English
A look under the AI hood - Keynote
Look into the latest trends in AI based on Raffle's utilization of the latest developments in machine learning for natural text analysis.
Keynote by Ole Winther, CTO & Co-Founder at Raffle, Professor at DTU & University of Copenhagen Artificial intelligence is moving fast; conventional AI has been the primary approach to artificial intelligence for the last few decades, with significant success by many companies in many industries. But conventional AI still needs to deliver value to complex, valuable industrial assets, primarily under less-than-ideal conditions.…
Jul 26, 2022
English
Freetrailer Group A/S has a 20% reduction in support calls
Good customer service is making it possible for customers to serve themselves in as many cases as possible and be ready if they need help
Boost your online service and save time! Freetrailer Group A/S set out to reduce the number of calls they get into their customer service. "Good customer service is making it possible for customers to serve themselves in as many cases as possible and be ready if they need help" Their customers really benefit from using raffle, as it is very important for them to be able to find answers to anything, anywhere at any time. “If we…
Jul 26, 2022
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