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ILVA choses Raffle to improve their solution efficiently

How can you help your Customer Support Agents like ILVA? Stop all general customer questions with Raffles Site Search.

Situation

Ilva wanted to reduce the amount of time their employees spent answering general questions with information that customers could have found on their website.

Solution

Raffle was deployed to their website with a chat integration.

Impact

Ilva’s employees now save hundreds of man-hours per month by giving customers access to the right answers using Raffle. Since general inquiries have been eliminated, employees now have more time to answer more complex questions.