ILVA wanted to reduce the amount of time their employees spend answering general questions with information that customers could otherwise find on their website. They deployed Raffle to their website with a chat integration that allowed customers to get answers to their questions swiftly. This allowed ILVA's employees to focus on other work. They now save hundreds of person-hours per month by giving customers access to the correct answers using Raffle. Since general inquiries have been eliminated, employees now have more time to answer more complex questions.