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ILVA choses Raffle to improve their solution efficiently

How can you help your Customer Support Agents like ILVA? Stop all general customer questions with Raffles Site Search.

Situation

Ilva wanted to reduce the amount of time their employees spend answering general questions with information that customers could otherwise find on their website.

Solution

Raffle was deployed to their website with a chat integration that allowed customers to answer their questions swiftly. This allowed employees to get back to real work.

Impact

Ilva’s employees now save hundreds of person-hours per month by giving customers access to the correct answers using Raffle. Since general inquiries have been eliminated, employees now have more time to answer more complex questions.