We know that providing an excellent service is an ongoing challenge
The vast amounts of content that public and semi-pubic organisations have to present to citizens and users, often makes websites difficult to navigate. The unintended bad experience in turn brings an overload of manual requests to the service teams.
80% of individuals encounter negative experiences with customer service due to saturated support teams.
There is a high demand to adopt artificial intelligence, yet it can be challenging to evaluate what should be acquired as a service or developed in-house. The answer must always be to provide the best product, to evaluate the time to market and to try to understand where the greatest return on investment can be achieved.
Since 2018, we have been working with many public and semi-public organisations to address this issue. Assisting people in their search for information is not trivial and providing accurate, secure and reliable solutions to measure and understand how users engage is difficult. Raffle has solved this problem.
Let's get real about AI
What makes Raffle different.
With so many choices, it’s easy to feel lost. Our platform brings clarity, combining AI-driven search and chat to streamline Service in ways that comply with your different use-cases and needs.
Security and compliance is top priority
We are continously SOC2-Type2 certified and comply with GDPR, WASP2, and HIPAA regulations. Our products don't use cookies, nor do we track IPs. We guarantee full anonymization.
You have the power of control
It's your AI models! It's custom models, that work instantly on your data and you can tweak results, control behaviour, adjust the crawling and much, much more. With raffle you have the power of control.
Data-driven feedback loop
Raffle provides insights on your visitors, tracking how their issues are addressed and where to set in. Raffle gives you the tools to improve your content, based on what is missing, trending and much more.
Our experts make sure, you are at the front
Raffle's custom AI models are continuously evolving with the market. Since 2018, our research team led by Professor Ole Winther has made sure you can take advantage of the most recent AI inventions.
We care about your website visitors
Raffle offers AI driven solutions that assists your visitors in finding the right information on your website, so you can focus on complex service enquiries.
Specialists on industries which must ensure compliant and accurate results
We acknowledge your need to ensure reliable information to your users. Our focus is to provide you with a solution that combines innovation with solidity, because a reliable self-service means happier visitors and reduced costs for you.
Raffle kept their promise of delivering instant accurate answers to our users 24/7, and more so"
Digital Manager
@ CA
We simply love Raffle! The Search just worked immediately and it took us less than a week to go live with multiple search-bars via API, on our university website"
Recruitment Director
@ University of Northampton
The implementation was super easy and we were up and running in a very short time. Raffle just works immediately"
Digital Marketing Manager
@ E.on.
Organisations we collaborate with to offer a better self-service
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